Operational sales and service representative with French
Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.Requirements
Fluent in French (B2-C1);
Customer Service Experience (min 1 year);
Experience in Microsoft Office Package (Outlook, Skype, Word, Excel, PowerPoint);
Experience working with SIEBEL and SAP would be an advantage;
Attention to Details;
Good Interpersonal Skills.
Answer all questions and inquiries from dealer and dentist, mainly administrative and operational;
Processing of Dealer Orders (Order Input, Product Availability Checks, Order Confirmations, Price Letter, APP’s) in a timely and qualitatively compliant fashion;
Documentation and tracking of all requests in SIEBEL;
Cooperation with credit department on Invoicing (Billing Verification, Credits, Commercial Invoices);
Cooperation with logistics on delivery tracking, warehouse and transportation claims and returns organization;
Response to Dealer Queries (Order Status, Delivery Schedule, Billing Discrepancies, Credit Changes).
Only eligible candidates will be contacted in a maximum of 2 weeks. All information will be treated as strictly confidential.