Order Management Specialist with German

Angajator: Brainspotting
Domeniu:
  • Customer support - Client service
  • Marketing
  • Vanzari
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 13.12.2019
    Scurta descriere a companiei

    We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

    We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

    Cerinte

    Education and Experience Required:
    o First level university degree or equivalent experience.
    o Typically 0-1 years of related experience (e.g., supply chain, customer service, procurement, financial management)

    Knowledge and Skills:
    o Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management.
    o Mastery in English and German minimum average level (B2);
    o Intermediate understanding of moderately complex internal operational issues.
    o Developed problem-solving and analytical skills.
    o Broad knowledge of the end-to-end process of sales operations.
    o Developing knowledge of local legal compliance issues.
    o Demonstrated teamwork and collaboration skills.
    o Ability to structure and apply developed organizational skills to manage daily operational issues.

    Responsabilitati

    o Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.
    o Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).
    o Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
    o Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
    o Contributes to efforts to optimize current processes, often collaborating with other groups within to improve day-to-day activities.
    o Represents team as a subject matter expert on internal processes to other functions and organizations.