1st Level Assurance Engineer with Spanish
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Colorful HR Leasing, membra a grupului ROMANIAN SOFTWARE, este o companie românească ce oferă servicii de Recrutare și Leasing de personal. Totodată, Colorful HR Leasing se ocupă de salarizarea și administrarea personalului, oferind consultanță legislativă și întocmirea de rapoarte rapoarte variate privind activitatea de HR.Cerinte
We are looking for a 1st Level Assurance Engineer with Spanish for one of our partners, a multinational networking and telecommunications company.
What you need:
- Experience as field engineer;
- Experience in telecom field;
- English AND Spanish – medium level;
- Ability to create constructive relationships, influence, and communicate to multiple stakeholders, including client management;
- Able to collect, classify and interpret information.
- Be responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities;
- Be responsible for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from the customer, in various types of applications;
- Constitutes the first point of contact for specific software and hardware solutions delivered to customers;
- Coordinates and plans the field organization resources in order of solving the issues occurred in IT/Telecom systems;
- Offer support to the field engineers during their actions (by phone and e-mail);
- Solves standard issues based on the existing procedures and continuously improve them.
- Motivating fix salary;
- Private medical service;
- Life inssurance;
- Sports Allowance – partially paid;
- Meal vouchers;
- 25 vacation days/year;
- Internal learning platform;
- Career plan mentoring.