1st Level Assurance Engineer with Spanish

Angajator: Romanian Software
Domeniu:
  • Inginerie
  • IT Hardware
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 08.12.2019
    Scurta descriere a companiei

    Romanian Software este o companie specializata in dezvoltarea si implementarea de produse software din domeniul Resurselor Umane. Cu o experienta de peste 15 ani in domeniul IT, compania si-a diversificat continuu activitatea, evoluand de la un dezvoltator de aplicatii software la un furnizor de solutii IT si servicii integrate cu o expertiza profesionista in domeniul Resurselor Umane. Calitatea solutiilor oferite, alaturi de valorile pe care compania le promoveaza reprezinta factori determinanti ai succesului sau.

    Cerinte

    We are looking for a 1st Level Assurance Engineer with Spanish for one of our partners, a multinational networking and telecommunications company.

    What you need:
    - Experience as field engineer;
    - Experience in telecom field;
    - English AND Spanish – medium level;
    - Ability to create constructive relationships, influence, and communicate to multiple stakeholders, including client management;
    - Able to collect, classify and interpret information.

    Responsabilitati

    - Be responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities;
    - Be responsible for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from the customer, in various types of applications;
    - Constitutes the first point of contact for specific software and hardware solutions delivered to customers;
    - Coordinates and plans the field organization resources in order of solving the issues occurred in IT/Telecom systems;
    - Offer support to the field engineers during their actions (by phone and e-mail);
    - Solves standard issues based on the existing procedures and continuously improve them.

    Alte informatii

    Benefits:
    - Motivating fix salary;
    - Private medical service;
    - Life inssurance;
    - Sports Allowance – partially paid;
    - Meal vouchers;
    - 25 vacation days/year;
    - Internal learning platform;
    - Career plan mentoring.