Customer Support with German and English - 182182

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Angajator: Siemens S.R.L.
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
  • Actualizat la: 15.11.2019
    Scurta descriere a companiei


    What we would like from your side:
    Fluent German and English (both), in speaking and writing
    Open to learn new things
    Attention to details
    Good PC know how (Windows, MS Office).
    Availability to work in shifts

    Even better to have:
    Customer Support experience
    Ticketing system experience (FootPrints, SalesForce, Snow)


    We are a small team of 9 customer support operators, looking for a new member to expand our team!

    Our customers are worldwide B2B, speak German or English and we are available for them 24/7.

    Our office is called the Dispatch Center, mostly because we don’t resolve the client’s issues ourselves.

    Instead, we sort and forward the tickets concerning all Siemens industrial products to the right contacts within Siemens.

    The sorting is done according to the procedures.

    What we do:
    Documenting inbound E-Mails (mostly) and phone calls in our ticketing systems.
    Sorting out the tickets - Determining which procedure should be followed, depending on product line, inquiry type (sales, technical, outage), country of origin
    Forwarding the tickets to the relevant Siemens colleagues
    We don’t offer technical support ourselves.

    What we offer:
    Friendly and quiet work environment: Dispatch Center’s own office room with 4 desks.
    High team consistency: most team members are with us from the project start (2014).
    No inbound telephone waiting loop: direct answer or voicemail (if no availability)
    Comprehensive training plus further on-the-job support

    The focus is set on understanding the processes, instead of learning them by heart
    All procedures, lists of products and guidelines are always at hand to be used.
    Only 8h at the office. The circular shifts (06:00-14:00; 14:00-22:00 and 22:00-06:00) include 30 min lunch break
    Constant contact with native German and English speakers
    Professional, international, work environment:
    The highly-trained Dispatch Center colleagues
    The project colleagues of the Center of competence in Nurnberg, Germany
    Business clients: Solution oriented
    Product responsible Siemens colleagues
    Private medical insurance
    Private pension plan
    Extra compensation for the shifts, nights and bank holidays
    Consistent annual performance bonus