Resolution and Support Agent with French

  • Accounting - Finance
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 13.12.2019
    Short company description

    O companie formata dintr-o echipa tanara si dinamica, ce ofera servicii de consultanta si recrutare de personal.


    • Good knowledge of French (B1+);
    • Good knowledge of English;
    • University degree or relevant experience in accounting;
    • Basic Accounting Knowledge is a plus;
    • Excellent knowledge of Microsoft Office Suite;
    • Knowledge of the acquisition process until the payment (procurement-payment) of an asset;
    • Customer service experience would be an asset;
    • Excellent communication skills;
    • Strong team spirit and strongly results oriented;
    • Very good time management skills.


    • Answering calls and emails, documenting and recording all incidents / requests sent with the ticket management system;
    • Managing applications for financial processes (internal and external) and offering solutions;
    • Reconciling accounts payable when needed;
    • Performing root cause analysis, identifying problem / gap, and providing solutions;
    • Identifying opportunities for process and system upgrades;
    • Sharing knowledge by contributing to the creation / updating of team procedures and documents;
    • Doing any other tasks related to the activities of the resolution and support team.

    Other info


    • Flexible working schedule – organized in 3 shifts: 9:00-18:00, 10:00 - 19:00 and 13:00 - 22:00 Monday to Friday 3 mandatory evening shifts per month - Evening shifts bonus starting after the third mandatory evening shift per month;
    • Work from Home;
    • Motivational financial package & flexible benefits; Easter and Christmas bonus;
    • Direct contract with our client;
    • Team buildings, Fun@Work activities and free French language classes;
    • Learning and Development programs, Training, Career opportunities;
    • Employees Wellness Program – fresh fruits, chair massage, counselling sessions, additional sick days, employee wellness rooms;
    • A friendly and dynamic work environment.