Order Management Analyst with French and English

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

For our client, a well-known leader in personal systems and printing we are looking for an Order Management Analyst with French and English.

Requirements :

Fluency in French and English;
Customer Support experience;
Very good communication skills (written and spoken);
Very good analytical skills;
Good PC skills (Outlook, Excel, Microsoft Office package);
Ability to work under pressure/ multiple deadlines in a fast paced business environment;
Good organizational skills, good multitasking abilities;
Basic financial and business acumen.

Responsibilities:

Analyze, approve and place orders for customers based in the customer supplies budget.
Manage customer supplies needs within a defined period and provide solution upon request.
Considers all the orders placed, analyzing all orders of the current day through the Warehouse Management System and monitoring the timeout orders.
Review and update all the workflow and cases of Customer Services.
Checking whether the price of a single / combined package (random combination) is correct and whether the payment page can be redirected.
Entering the delivery address, checking whether the credit card payment page can be redirected and also if the payment mode is supported or available.
Ensuring the content accuracy, monitoring the page in real time or providing feedback immediately and track the resolution.

We offer:
- Health Insurance;
- Meal Tickets;
- Extra benefits;
- Great and fun environment.

Job Code140420RRM