Client Advisor with German - Sibiu

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Employer: Computer Generated Solutions Romania
Domain:
  • Others
  • Customer Support - Client Service
  • IT Hardware
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Sibiu
  • Updated at: 11.01.2020
    Remote work: On-site
    Short company description

    Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

    #FriendsWorkingTogether

    Requirements

    We are in the business of helping people: we provide client support and technical issue solutions for the clients who need it.
    Therefore we are looking for colleagues who are self motivated, detail-oriented and well organized, with excellent communication and interpersonal skills.

     Are you proficient in German?
     Do you have medium English skills?
     Do you have some experience with hardware and software issues?
     Are you able to work independently and efficiently meet deadlines?
     Then join our team, we are glad to welcome you!Responsibilities

    Responsibilities

    - Help the customers: provide client support and technical issue resolution via phone and e-mail
    - Providing help for installing and configuring computer hardware operating systems and applications;
    - Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
    - Provide support, including procedural documentation;
    - Respond within agreed time limits to call-outs;
    - Work continuously on a task until completion (or referral to third parties, if appropriate);
    - Prioritize and manage many open cases at one time;
    - Establish a good working relationship with customers and other professionals

    Other info

    Why should you join CGS?

    Because we value improvement and professional achievement therefore we offer:
    -Private medical insurance;
    -Account to online library;
    -Meal Tickets;
    -A 7card Subion;
    -Incentives and also bonuses for our employees – financial and non-financial;
    -Salary increase based on seniority;
    -The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS;
    -Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.

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