Global Event Scheduling & Employee Helpdesk Specialist (contractor role)

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

Scope:
• Work as part of the Oracle University (OU) Internal Training team reporting to the OU Internal Training Senior Manager.
• Backup for scheduling and managing training events for Oracle Employees using ILP as required working closely with OU and other LOBs members.
• Management of the Employee generic Email Inboxes and portal solving training related questions/issues coming from Oracle employees from all regions.

Profile:
• Highly computer literate
• Excellent English communication skills – written & spoken - essential
• Good MS Excel knowledge
• Adapting to changes attitude
• Organizational and planning skills
• Team player
• Customer Focussed
• Personal drive
• Professional attitude
• Fast learner
• Experience in Customer Service is a plus
• Experience in Event Management is a plus

• Act as the single point of contact for all employee queries that are submitted on a daily basis from all regions
• Offer backup when needed for Margin App application and requests to notify internal students of changes in their enrolment status or with the course status.
• Offer backup for the Demand Capture requests for soft skills events (offer support and advise internal students/ teams on the possibility to schedule new dedicated events).
• Offer backup with scheduling registration-only requests (REG-ONLY courses)
• Manage and support the enrolment process for Employee delegates
• Schedule events in OTA and monitor registrations if required
• If required ensure proper list price is applied and perform post event tasks (attendance marking, evaluations check...)
• Update the Guided Assistance (FAQ) page and inform students whenever changes appear.