Service Desk Analyst with French

A best of breed technology solutions provider specialising in IT infrastructure, SCC has an enviable track record for helping European based companies and government organisations assess, plan, source, integrate and manage their IT infrastructure to deliver technology optimisation and more for less.

Excellent verbal and written communication skills in French;
At least medium level of English;
Usage of MS Office and MS based applications;
Hard working, performance driven, solution oriented, team centric;
Available to work business hours in shifts between 08.00 and 21.00, Monday to Friday;
Basic technical support experience is considered advantage.

Take decisions using existing knowledge base and your problem solving skills for the initial diagnostics of the technical incidents;
Put knowledge and training to work in resolving as many incidents as possible on initial contact;
Prove attention to details in recording and classifying all incoming technical incidents;
Escalate and timely hand off to other resolving teams the incidents where no knowledge or solution was found;
Be part of the team and help your folks meet the service performance indicators;
Make our customers and users have a great day after talking to you;
Learn, grow and have fun!