Technical Dispatcher with English

Employer: Bosch Service Solutions SRL
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 15.11.2019

    Company Description

    Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services in the areas of Mobility, Monitoring, Customer Experience, Business Services and Global Services. Starting with 2007, the site in Timisoara delivers a comprehensive full service to Bosch Group and external clients.

    Business Services in Timisoara

    We have expertise in areas such as Technical and IT, Customer Care, Production Support and other services. Our technical support finds fast and efficient solutions in response to requests concerning our technology and products for customers as well as for their technical partners and associates.

    Global Services in Timisoara

    We support Bosch Group in Finance, Accounting and Purchasing areas. Our Finance & Accounting specialists find efficient solutions to ensure the smooth running of all finance, accounting and purchasing processes. The range of services include general accounting and financial reporting, debt management, receivables, payables and travel expenses management, as well as general ledger and balance sheets management. In addition, our Purchasing specialists in Timisoara offer a wide range of purchasing services: global support in catalogue management and tender management, Europe regional Purchase Order processing, Best price call, Parts on stock processing, invoice clearing, and 2nd level support for customers and suppliers.

    Qualifications

    • English level B2 or above, German or/and French would be a plus;
    • Knowledge in MS Office;
    • Working with ticketing system is a plus;
    • Organized person;
    • Responsible person;
    • Good communication skills;
    • Customer oriented;
    • Proactive;
    • Team spirit;
    • Flexibility;
    • Multitasking person.


    Additional Information

    Your future job location offers you:

    Flexible benefits and services, medical services, employee discounts, various sports and health opportunities.

    Job Description

    • Ticket creation based on e-mails and dispatch in CRM based on competence matrix;
    • Assign tickets to the correct persons/departments according to team competence;
    • Provide constant feedback on CRM performance and escalate any improvement idea to TLs/OPMx/ Customer;
    • Follow-up e-mail dispatch for the already created cases;
    • Reassign tickets for follow-up in case of absences (trainings, medical leaves, holidays, company leave);
    • Assign to do list for Sunday shifts on Friday;
    • Dispatch tickets for follow-up;
    • Priority dispatch for ticket creation/follow-up dispatch according to internal rules of prioritization;
    • Reply to out of scope e-mails;
    • Request minimum information in order to properly raise the ticket.