Senior L1 Technical Support

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

How your expertise will make the difference (Qualifications needed)
• Telecomm/IT knowledge;
• Fluent in Spanish and English;
• Availability to work in shifts (day and night);
• Able to collect, classify and interpret information;
• Perseverance, initiative, teamwork, self-confidence, practical spirit.

You will also:
• Constitute the first point of contact for specific software and hardware solutions delivered to customers;
• Be responsible for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from the customer, in various types of applications;
• Be responsible of alarm monitoring in IT/Telecom networks;
• Offer support to the field engineers during their actions (by phone and e-mail).

Benefits to suit your dreams (What’s in it for you?)
• Contract type: full time;
• 25 vacation days/year (yes, we give you 4 days more, because you deserve it!);
• Medical & life insurance;
• Career plan mentoring;
• Competitive referral bonuses for recommending your friends to work at Ericsson;
• Flexible benefits from your favorite brands available on flexible benefits portal;
• Gym subscription (available in flex benefits together with a series of other options);
• Internal learning platform to develop your knowledge, skills and competencies & curated external content articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);
• In the case of travel, daily allowance, transport, and accommodation will be paid by the company;
• Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams;
• & more other benefits that the recruiting we are looking forward to presenting them to you, once applied.

Still curious? Find your job!
As a global pioneer in communications technology, there’s a lot more than meets the eye at Ericsson. We invite you to get to know us better. Working with us you will find all sorts of job opportunities. Everything from Developer to Data Scientist to Designer. Plus all those other roles who do not start with the letter 'D'.