Customer Service Support

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Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Timisoara
  • Actualizat la: 13.03.2020
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    • Good communication skills, both written and spoken;
    • Team working skills;
    • Customer service skills;
    • English language - medium level;
    • French language mandatory - proficiency level B2;
    • Flexibility and availability for shift schedule;


    Responsabilitati


    • Handles simple and/or less common requests from users or customers in a
    pleasant and professional manner;
    • Following agreed procedures, responds to requests for providing assistance
    or for processing; operations asked by customers. Acts in order to enable
    customers to solve their problems;
    • By adherence to escalation procedures, promptly allocates unresolved calls
    as appropriate.
    • Overtime may be required to meet project deadlines;
    • Some travel may be required for the purpose of meeting with clients,
    stakeholders, or off-site personnel/management;

    Alte informatii

    What we offer:

    • We offer you training and certifications: Ongoing In-depth training with
    current and emerging products and technologies.
    • We have flexible benefits for you: Medical program, Sports benefits, Lunch
    vouchers, Mobile phone, Laptop
    • Compensation: offer competitive pay and benefits packages and relocation
    bonus.
    • Have extra vacation days based on your work experience.

    Are you ambitious, self-starter and passionate about IT? If so, join our dynamic & dedicated team and you will become part of a multicultural and significant environment where you will not only be using your skills and knowledge, but also improve and grow your experience by participating in international projects.

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