Agent Customer Service Russian Language

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Employer: Kreditech
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 13.05.2020
    Short company description

    Kreditech Group’s mission is building better access to credit through technology. Combining non-traditional data sources and machine learning, the Company is aiming to provide access to better credit and a higher convenience for digital banking services. Founded in 2012 and headquartered in Hamburg, Germany, Kreditech has processed four million loan applications through its subsidiaries. The company is led by David Chan (CEO) and is financially backed by world-class investors including J.C. Flowers, Peter Thiel, and the Worldbank’s IFC.

    In 2015 we have decided to improve our services even more by creating our own specialized Service Center, based in Bucharest.

    Our main goal is providing high quality of services for our customers in Spain, Poland and Russia. We are a multicultural and united
    team of 40+ people, eager to learn and improve every day. Since we aim to have the best quality possible, we also aim to have the
    best atmosphere at the office. So, if you see a chair race on the hallways or a black and white catwalk, don’t worry, this is how we
    rock!

    Requirements

    Candidatul ideal:

    You have basic experience in a call center

    You have a high degree of customer orientation and communication skills, able to keep up pleasant communication with the customer at all times with a good sense of humour;

    You are empathetic and can solve problems flexibly

    You have an affinity for numbers and a good attention to detail

    You are self-motivated and get along well with your team

    You speak and write Russian fluently and clearly, and English would be a plus;

    Responsibilities

    Your mission is to retain customers by providing excellent and personalised customer service;
    You’ll solve their issues and clarify their doubts in an effective, complete and polite way so that they will not feel the need to contact our customer service again for the same issue or doubt;

    Attend Inbound calls: greet customers politely, listen to them carefully, check customer application in the internal software, analyse their issues, and give them a clear and effective solution;

    Check missing calls with Zendesk and reach out to customers who were not able to get through;

    Conduct follow-up phone calls to customers who have unsolved questions or issues;

    Answer incoming emails: read the customers’ messages carefully, check their application in the internal software, and provide them with a complete, clear response;

    Report any unusual events or bugs in the webpage/system to your manager;

    Maintain a high level of knowledge about the product and procedures with which the customers are involved through ongoing training and research;

    Maintain contact with the Payments department for operational procedures;

    Other info

    The Kreditech Group’s subsidiaries operate in 5 countries. Deploying the technology, they offer products from risk based loans and microloans developing to more complex financial services to consumers such as prepaid credit cards. At Kreditech, we like to constantly challenge the status quo and improve our ways of working. We are a data driven company who are enthusiastic about agile methodology. Diversity is in our DNA and we strongly believe that having different perspectives, experiences and backgrounds will lead to the best environment for our employees and better products to our customers. If this sounds like the kind of company you’d like to work with, please apply here!

    Va informam ca prin aplicatia dumneavoastra transmisa pentru aceasta pozitie, indiferent de canalul de transmitere ales, va exprimati consimtamantul pentru prelucrarea datelor cu caracter personal prezente in CV-ul dumneavoastra si/sau transmise si prin alte forme de comunicare. De asemenea, va aducem la cunostinta ca in conformitate cu Legea 677/2001 privind prelucrarea datelor cu caracter personal, aveti dreptul de informare, dreptul de a accesa/de a actualiza datele cu caracter personal, dreptul de a va opune in orice moment la prelucrarea datelor cu caracter personal si de a solicita stergerea informatiilor dumneavoastra din bazele noastre de date.