IT Performance Leader
Acest job nu mai este activ!
Vezi toate job-urile VON Consulting SRL active.
Vezi toate job-urile IT Performance Leader active pe Hipo.ro
Vezi toate job-urile in IT Software active pe Hipo.ro
VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.Cerinte
- Minimum of 5 years of experience working in IT operations and / or customer or application support;
- Proven experience in creating and documenting processes related to Service Management;
- Knowledge and experience in developing reports and dashboards;
- Excellent communication skills in English, both written and oral (French would be a plus);
- Ability to multitask and deal with changing priorities;
- Demonstrated ability in leading and interacting with teams in separate geographic locations;
- Expert level proficiency in using MS Office product especially Excel and PowerPoint;
ITIL / IT best practices;
- Good analytical ability.
- Improve IT Service Management framework, and processes, including incident Mgt, Service Request Mgt, Problem Mgt, Change Mgt and Asset Management & CMDB;
- ITSM Service Catalog maintenance, completeness, accuracy and optimization (Publish Catalog content, use instructions, and changes);
- Identify opportunities and lead initiatives that focus on improving end users service performance (application of lean approach);
- IT Run Service Performance Management: Design, measurement, tracking and reporting KPIs, SLAs, Monitor performance trends and team best practices;
- Track end user & customer satisfaction (surveys);
- Conduct service quality audits (process, tools, governance);
- Analyze and identify opportunities for IT cost savings, enhanced financial controls, process efficiencies, and analytics to demonstrate performance and cost savings;
- Initiating corrective actions.