IT Performance Leader

Angajator: VON Consulting SRL
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 16.12.2019
    Scurta descriere a companiei

    VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

    Cerinte

    - Minimum of 5 years of experience working in IT operations and / or customer or application support;
    - Proven experience in creating and documenting processes related to Service Management;
    - Knowledge and experience in developing reports and dashboards;
    - Excellent communication skills in English, both written and oral (French would be a plus);
    - Ability to multitask and deal with changing priorities;
    - Demonstrated ability in leading and interacting with teams in separate geographic locations;
    - Expert level proficiency in using MS Office product especially Excel and PowerPoint;
    ITIL / IT best practices;
    - Good analytical ability.

    Responsabilitati

    - Improve IT Service Management framework, and processes, including incident Mgt, Service Request Mgt, Problem Mgt, Change Mgt and Asset Management & CMDB;
    - ITSM Service Catalog maintenance, completeness, accuracy and optimization (Publish Catalog content, use instructions, and changes);
    - Identify opportunities and lead initiatives that focus on improving end users service performance (application of lean approach);
    - IT Run Service Performance Management: Design, measurement, tracking and reporting KPIs, SLAs, Monitor performance trends and team best practices;
    - Track end user & customer satisfaction (surveys);
    - Conduct service quality audits (process, tools, governance);
    - Analyze and identify opportunities for IT cost savings, enhanced financial controls, process efficiencies, and analytics to demonstrate performance and cost savings;
    - Initiating corrective actions.