Mannschaftskapitän WANTED! Team Leader/Supervisor 🗣 - 700 euro BEGÜNSTIGUNG BONUS!

Teleperformance,is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

We have 420,000 interaction experts across nearly 87 countries, speaking 265 languages and dialects to better serve our partners and their clients.

Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,700 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecommunication operators, gaming, tourism and others).

Since June 2021, Teleperformance Romania is certified as being a Great Place to Work. This distinction reflects the synergy that TP employees have with the company, so this achievement is for everyone in the TPRO TEAM. 

Requirements and eligibility criteria for this position:

• German– advanced level
• English- medium level
• Work experience at least 1 year in a call center
• People skills
• Microsoft Office (Excel) knowledge - medium-advanced level
• Excellent communication skills
• Ability to work under pressure
• Organizational skills
• Learning skills
• Flexibility and adaptability

Description of responsibilities:
• Providing support to the team and, at the same time, to each agent, providing
accurate information about the product and/or the service it promotes;
• Contributing to motivating agents, primarily by encouraging them and
recognizing their achievements
• Real-time management - presence among agents to help and
support them in real-time
• Taking interactions that are difficult and/or with disturbed clients, solving them
promptly and professionally
• Assessing employee performance
• Ensuring that performance indicators are met by the team
• Promoting, implementing and observing company procedures - quality,
security, etc.

Benefits:
o Loans at privileged rates (BRD, Alpha Bank)
o Discounts cards through different partners
o Private Medical Care Plan – MedLife MedLife
o 7Cards subscription
o Bookster
o Driving school discount
o Birthday presents
o Santa’s Gift for employees’ children
o Christmas Party
o Summer Picnic
o Cafeteria with the proper equipment
o TP for Fun Festival (talents contest)
o Friendly multicultural environments
o Regular Meetings with Top Management- “Coffee with Top Management”
700 euro BEGÜNSTIGUNG BONUS! The bonus is valid until December 31st 2019.