Mannschaftskapitän WANTED! Team Leader/Supervisor 🗣 - 700 euro BEGÜNSTIGUNG BONUS!
Teleperformance, the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent.
We have 300,000 interaction experts across nearly 80 countries, speaking 265 languages and dialects to better serve you.
Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,300 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecom operators and others).
Requirements and eligibility criteria for this position:
• German– advanced level
• English- medium level
• Work experience at least 1 year in a call center
• People skills
• Microsoft Office (Excel) knowledge - medium-advanced level
• Excellent communication skills
• Ability to work under pressure
• Organizational skills
• Learning skills
• Flexibility and adaptability
Description of responsibilities:
• Providing support to the team and, at the same time, to each agent, providing
accurate information about the product and/or the service it promotes;
• Contributing to motivating agents, primarily by encouraging them and
recognizing their achievements
• Real-time management - presence among agents to help and
support them in real-time
• Taking interactions that are difficult and/or with disturbed clients, solving them
promptly and professionally
• Assessing employee performance
• Ensuring that performance indicators are met by the team
• Promoting, implementing and observing company procedures - quality,
a TEAM LEADER should be an INSPIRATION!