Technical Systems Analyst

Subsidiară a Crédit Agricole Group, lider în economia franceză și unul dintre cele mai mari grupuri bancare din lume, Crédit Agricole Bank România este o bancă universală, oferind servicii persoanelor fizice, companiiilor mari și întreprinderilor mici și mijlocii, care creează și promovează cele mai înalte standarde de calitate. Expansiunea Crédit Agricole Group se bazează pe o creștere echilibrată care servește economiei reale și respectarea intereselor a 52 milioane de clienți, 1,1 milioane acționari, 8,2 milioane acționari cooperatiști și 140.000 de angajați.

• Bachelor’s degree in Computer Science, Information Systems, IT Engineering or equivalent work experience. At least 2 years of experience in a similar position.
• A minimum of two years hands-on experience with software development and documentation form, the capability of doing reverse engineering on database programmable (T-SQL or PL/SQL) and familiarity with programming languages like: .Net platform, Visual Basic, C++, Java, and .
• Solid knowledge of business information systems and integration patterns and paradigms;
• Familiar with one or more incident management software, knowledge-based software, source control tools, office productivity increase tools.
• General consulting skills;
• Ability to explain and document technical details.
• Good analytical and problem management skills; good problem-solving attitude.
• Written and verbal communication skills both in Romanian and English.

1. As Incident Analyst:
• Take ownership of service requests and deciding if a fault is being reported or there is a change request that is responsible to initiate and manage;
• Responsible for Incident Reproduce, Classification and Communication with all affected users;
• Gather additional information and investigate in order to elaborate a resolution plan;
• Create Workaround or Fix whenever possible or escalate/collaborate with software vendors for same purposes’ achievements, respecting SLA’s;
• Smoke test of the technical solution to be applied for incident resolution and UAT supervision;
• Initiate Closure of the managed Incidents.
2. As Applications Owner:
• Make sure applications are available within service level agreements and are working to designed quality
• Understand and periodically review the architecture of the applications and integrations;
• Carry out activities in change and configuration management and continual service improvement processes, including vendor provided applications;
• Performs the deploy of the new packages in bank environments;
• Act as a consultant within the applications assigned, asses the existing ones and proposed improvements, possible automation and optimizations. Communicate inside IT team and outside in order to validate the feasibility of these proposals;
• Provide training and technical assistance to users.
3. As Problem Management Solver:
• Identify incidents not matched to problems or known errors;
• Determine root cause and, if needed, perform GAP analysis;
• Create new known error records, document problem resolution, formalize and communicate workaround findings;
• Identify incident tasks, collect all evaluation tasks for future analysis and propose service improvement.

Datorita modelului sau de banca universala centrata pe relatia cu clientul, reafirmata si prin sloganul „Banca pentru tine“, suntem alaturi de clientii nostri in toate proiectele lor personale si profesionale, oferind servicii bancare curente, credite, economii, servicii financiare specializate pentru companii mari.