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Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.Cerinte
• Learn how Private Pension System works and to be part of this social protection mechanism;
• Process claim requests, in a timely and accurate manner, including additional follow-up steps for unresolved claim files (incomplete documentation); accurate data entry into the claims administration systems (claim request data and status);
• Ensure compliance with legal and procedural departmental deadlines (SLAs) – in case of, but not limited to: issuance of notifications to customers, claims processing;
• Contribute to the implementation of claims strategic projects, by following the company strategy and/or legal requirements;
• Participate actively in the development and testing of the electronic systems used by the claims department;
• University degree or proof that you are attending university classes (If you are not yet a graduate)
• Minimum 1-year experience in customer service; Preferably in pensions;
• Learning agility – demonstrated hunger for development of skills and knowledge;
• Strong teamwork orientation and positive attitude
• Ability to write, listen and communicate effectively (oral and written);
• English proficiency
• Time management skills and capacity to identify priorities
• Good knowledge of Microsoft Excel (Access knowledge is considered a plus)
• Cool location – close to the subway
• Flexible hours – even if you are in the 5AM Club or you are a night owl – we will love you as such!
• Great team and good coffee
• Meal tickets, private medical care, and insurance policy - because we care for your wellbeing
• 1 extra vacation day
• Development programs – online, classes, mentoring program – depending on your choice and needs
• Yearly additional compensation, according to your performance.