Aftermarket Junior Customer Desk Representative - 1 year

Garrett is a cutting-edge technology provider that enables vehicles to become safer, more connected, efficient and environmentally friendly. We lead the development of innovative and differentiated solutions which empower the transportation industry to redefine and further advance motion. We partner with the world’s leading car and truck manufacturers, creating the turbocharging, electric boosting and connected vehicle systems central to the latest generation of fuel efficient and lower emissions vehicles.

Qualifications

• Minimum BS degree
• Excellent written and verbal communication skills;
• Experience in customer service / supply chain is preferred;
• Fluent in English. Second language is a plus;
• Self-motivating individual with very good problem-solving skills, ability to work as part of a team and on own initiative, proactively seeks best practices, ability to work in a virtual team;
• Customer focused;
• Resistant to stress. Able to organize him/herself to answer to variable activity while keeping good relationships.
• Rigorous, attention to detail, seeking for root cause;

Responsibilities:

• Main logistics interface between the EMEA Aftermarket organization and customers, managing his/her own client portfolio;
• Works with the demand and supply planning team to understand products availability and schedule shipments to match with constraints and customer/business requirements;
• Confirms status of delivery and expected delivery dates;
• Provides proof of delivery when requested;
• Handles customers’ complaints and organize product replacements when requested;
• Investigate root cause analysis for warehouse and transportation claims;
• Ensures integration of all customer orders (EDI - electronic data interchange, e-mail, fax etc.) into the IT system;
• Ensures compliance with the daily and weekly delivery plan for its own client portfolio;
• Works with the production and logistics departments to ensure deliveries in time to customers;