Technical Support Professional

Employer: InCrys
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Brasov
  • Updated at: 21.11.2019
    Short company description

    InCrys is a provider of complete Technology and Consulting Services, founded in 2000. Headquartered in Bucharest, Romania, with offices in London and Rotterdam, we deliver Testing, Application Development Outsourcing, Remote Server Administration, Business Analytics and Optimization (BAO) and Software Packaging services to clients in Western Europe, USA and Canada.

    Requirements

    Responsibilities:
    - take over and resolve incidents and service requests within the agreed SLA's
    - perform maintenance/installations/updates on virtual machines as well as physical clients via remote connection
    - investigate reoccurring issues via problem tickets
    - escalate outstanding technical issues to higher level support

    Responsibilities

    Requirements
    • Bachelor's Degree
    • Previous experience in networking support or application support (1st and 2nd level analysis)
    • Good Troubleshooting skills and experience in customer-support
    • Technical background
    • ITIL awareness
    • English: Medium
    • German: Fluent

    Nice to have:
    • Linux, Windows, AIX/UNIX
    • Oracle/SQL - be able to create, run and analyze queries
    • Shell Scripting