PMO & L1&1.5 Support Specialist with German

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Employer: InCrys
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.07.2020
    Short company description

    20 years’ of excellence | Tech expertise | Running mission-critical system | User-centric approach around agile multidisciplinary teams - We combine them with the latest digital innovation to help clients unlock value and thrive in the age of digital transformation, enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value, new levels of performance, competitiveness and experiences for our customers and their stakeholders.

    Now one of the leading technology companies in Eastern Europe, we started out in 2000 as a family-owned-and-managed business. Foresight and an ongoing desire to evolve attracted partners and talent of equally bold vision, insuring our 4 years in a row place in the ‘Deloitte Technology CEE Fast 50’ and ‘EMEA Fast 500’.

    InCrys owes the better part of its achievements to our active focus on people. We constantly invest in our employees’ training, professional development, and general work-related wellbeing. Our people-oriented approach secures our place as trusted partner and ensures our clients can always find the appropriate resources to empower their business.

    Requirements

    • Strong verbal and written communication skills;
    • Fluency in German & English (both written and verbal)
    • Ability to work both independently and as part of a team;
    • Strong organizational, multi-tasking and prioritizing skills;
    • Abilities to work in a challenging environment with deadlines;
    • Strong documentation skills, problem solving skills and project follow up;
    • Good General IT Knowledge

    Working hours: 24x7
    • Ability to work in shifts

    Responsibilities

    • Working in a shared environment (person will be assigned on multiple accounts with different tasks)
    • Monitoring projects and ensuring effective implementation of activities, adherence to timeline, achievement of outcomes;
    • Financial Management
    • Ensure deliverables (reports, briefing materials etc.) are prepared as per the project requirements and schedule;
    • Prepare and distribute meeting minutes and action items to support follow-up action;
    • Monitoring projects and ensuring effective implementation of activities, adherence to timeline, achievement of outcomes;
    • Build and maintain a good working relationship with customers ensuring that contractual outcomes and client satisfaction are met;
    • Providing initial remote technical software & hardware support to client users
    • Analyzing problems/situations, understanding problem impact on client business
    • Applying problem solving techniques
    • Responding to client queries, providing timely resolutions to client issues
    • Performing incident management and end-to-end incident ownership where needed
    • Perform real-time proactive monitoring and troubleshooting for diverse technologies (highly diverse infrastructure environments: servers, databases, network devices etc)
    • Maintaining highest client satisfaction

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