PMO & L1&1.5 Support Specialist with German

A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

• Strong verbal and written communication skills;
• Fluency in German & English (both written and verbal)
• Ability to work both independently and as part of a team;
• Strong organizational, multi-tasking and prioritizing skills;
• Abilities to work in a challenging environment with deadlines;
• Strong documentation skills, problem solving skills and project follow up;
• Good General IT Knowledge

Working hours: 24x7
• Ability to work in shifts

• Working in a shared environment (person will be assigned on multiple accounts with different tasks)
• Monitoring projects and ensuring effective implementation of activities, adherence to timeline, achievement of outcomes;
• Financial Management
• Ensure deliverables (reports, briefing materials etc.) are prepared as per the project requirements and schedule;
• Prepare and distribute meeting minutes and action items to support follow-up action;
• Monitoring projects and ensuring effective implementation of activities, adherence to timeline, achievement of outcomes;
• Build and maintain a good working relationship with customers ensuring that contractual outcomes and client satisfaction are met;
• Providing initial remote technical software & hardware support to client users
• Analyzing problems/situations, understanding problem impact on client business
• Applying problem solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Performing incident management and end-to-end incident ownership where needed
• Perform real-time proactive monitoring and troubleshooting for diverse technologies (highly diverse infrastructure environments: servers, databases, network devices etc)
• Maintaining highest client satisfaction