PMO & L1&1.5 Support Specialist with German

Employer: InCrys
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.06.2020
    Short company description

    InCrys is a provider of complete Technology and Consulting Services, founded in 2000. Headquartered in Bucharest, Romania, with offices in London and Rotterdam, we deliver Testing, Application Development Outsourcing, Remote Server Administration, Business Analytics and Optimization (BAO) and Software Packaging services to clients in Western Europe, USA and Canada.

    Requirements

    • Strong verbal and written communication skills;
    • Fluency in German & English (both written and verbal)
    • Ability to work both independently and as part of a team;
    • Strong organizational, multi-tasking and prioritizing skills;
    • Abilities to work in a challenging environment with deadlines;
    • Strong documentation skills, problem solving skills and project follow up;
    • Good General IT Knowledge

    Working hours: 24x7
    • Ability to work in shifts

    Responsibilities

    • Working in a shared environment (person will be assigned on multiple accounts with different tasks)
    • Monitoring projects and ensuring effective implementation of activities, adherence to timeline, achievement of outcomes;
    • Financial Management
    • Ensure deliverables (reports, briefing materials etc.) are prepared as per the project requirements and schedule;
    • Prepare and distribute meeting minutes and action items to support follow-up action;
    • Monitoring projects and ensuring effective implementation of activities, adherence to timeline, achievement of outcomes;
    • Build and maintain a good working relationship with customers ensuring that contractual outcomes and client satisfaction are met;
    • Providing initial remote technical software & hardware support to client users
    • Analyzing problems/situations, understanding problem impact on client business
    • Applying problem solving techniques
    • Responding to client queries, providing timely resolutions to client issues
    • Performing incident management and end-to-end incident ownership where needed
    • Perform real-time proactive monitoring and troubleshooting for diverse technologies (highly diverse infrastructure environments: servers, databases, network devices etc)
    • Maintaining highest client satisfaction