IT Service Desk Technician

Employer: InCrys
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Brasov
  • Updated at: 17.11.2019
    Short company description

    InCrys is a provider of complete Technology and Consulting Services, founded in 2000. Headquartered in Bucharest, Romania, with offices in London and Rotterdam, we deliver Testing, Application Development Outsourcing, Remote Server Administration, Business Analytics and Optimization (BAO) and Software Packaging services to clients in Western Europe, USA and Canada.

    Requirements

    Some responsibilities include:

    • Responsible for answering the calls and processing the emails from users
    • Restoring the "normal service operation" as quickly as possible in the case of disruption
    • Take steps to improve user awareness about ongoing IT issues and to promote appropriate use of IT services, components, and resources
    • Represents the single point of contact (SPOC) for authorized users
    • Responsible for all SLAs in Service Desk
    • Participation in all project-planned appointments
    • Redirect application incidents that require further Level 2 and Level 3 support to client or other applicable 3rd party provider
    • Maintain and update 1st level support instructions for the applications
    • Follow internal procedures and processes

    Responsibilities

    Requirements:

    • Bachelor's Degree
    • Previous experience in application support
    • Technical background (studies in Computer Science – nice to have)
    • Strong interpersonal and communication skills (to be able to communicate in such a manner that is understandable to the end customer)
    • Very good teamwork skills
    • Logical thinker and good problem-solving skills
    • English: Fluent
    • German: Fluent