Service Delivery Manager - French

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Angajator: Inetum Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 15.11.2019
    Remote work: On-site
    Scurta descriere a companiei

    About Inetum, Positive digital flow:

    Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

    Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

    In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

    Cerinte

    About you
    ❖ Areas of your interest should be related to project management, hardware infrastructure, enterprise architectures, software development/deployment/integration, IT Service Management, cloud automation, virtualization;
    ❖ 1-5 years’ experience in project management, agile mindset;
    ❖ Basic technical skills in multiple areas (system administration, networking, virtualization, web servers, load balancers, databases, middleware, security, etc.), application deployment lifecycle;
    ❖ Able to understand technical issues and identity the right person who could provide help;
    ❖ Strong communication and interpersonal skills to interact daily with both clients and technical contributors;
    ❖ Able to work in parallel on several projects (reaching 7-10 projects) and following up multiple items on different statuses;
    ❖ Proactively identify problems, anticipate obstacles and push things forward to deliver the expected level of service to our clients;
    ❖ Good level of French and English in order to communicate with internal clients from various business areas (located in Paris, Bangalore and Bucharest).

    We value
    ❖ Excellent verbal and written communication;
    ❖ Curious, ambitious, self-motivated, adaptable;
    ❖ Excellent at working both in a team and individually;
    ❖ Methodical approach to problem solving, rigurosity;
    ❖ Strong attention to detail;
    ❖ Autonomy, proactivity, continuous learning.

    Responsabilitati

    Your mission Inside the bank, you will join Global Technology Services (GTS), the entity who manages the infrastructure for the group.
    You will be part of a project managers team (distributed in Bucharest and Paris) working to deliver various environments (like Development, Homologation, Production, Backup) and information systems for the French Retail Bank.
    If you have a keen interest in developing your knowledge on hosting applications and project management take this unique opportunity to work on multiple projects, various enterprise-level technologies and tools and collaborate with solution project managers, project teams, architects and datacenter technicians.

    Your role, in a few words
    ❖ The Integration Project Manager is charged with the delivery of the infrastructure solution as specified by the architects with respect to GTS norms;
    ❖ It’s a unique mix of IT service management, client relationship and technical skills in a constantly transforming environment;
    ❖ He manages multiple projects in parallel together with the application development teams;
    ❖ For the delivery, he collaborates with and orchestrates the contributors from different support teams (system engineers, network administrators, backup operators, monitoring, database administrators, middleware specialists, security teams, technical experts);
    ❖ After onboarding to our company and processes, your tasks will start at a simple and more administrative level and we’ll increase gradually in complexity and diversity.

    Tasks you’ll be performing
    ❖ Work together with project implementation teams from various business units to build the required infrastructure and solve any integration problem that could arise until project goes live;
    ❖ Analyze and challenge the requirements and commit on agreed deadlines;
    ❖ Act as an interface between GTS technical teams, Solution Project Manager, architects, consultants, development teams and project managers charged to build the solution from the business side;
    ❖ Infrastructure provisioning and creation using automation tools or by sending tickets to service desk for special cases. Examples: servers’ creation and basic configuration, installation of software components part of the GTS catalog by using automation tools or by creating well documented tickets to appropriate technical team;
    ❖ Use of basic technical and networking skills (on Linux, Windows, AIX, etc.) to verify that installed items are working, versions are correct;
    ❖ Perform Disaster Recovery tests before applications go live;
    ❖ Advise clients on the steps to follow in order to overcome all procedural milestones before the go live;
    ❖ Create project skeleton and fill-in the internal project tracking application with information about the servers and components delivered;
    ❖ Involved in the cost and time estimation process using internal tools.

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