IT Helpdesk Officer

Employer: EveryMatrix
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 13.11.2019
    Short company description

    EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.

    Requirements

    Working knowledge of information technology infrastructure including:

    Various operating systems: Windows 10 and MacOS (Linux is a bonus);
    Networking: TCP/IP, wired and wireless networks configuration, VPNs;
    PC Hardware configuration & diagnostic;
    Network peripherals: multi-functional printers, scanners etc;
    Networking services and protocols: DHCP, DNS, SMTP, IMAP, Pop3 (nice to have);
    Services: Antivirus Software, Windows Active Directory, Office 365 Administration;
    Previous Experience with a Service Desk Solution like JIRA/Confluence/LanSweeper will be considered an advantage;
    Strong internal customer orientation;
    Strong improvement orientation;
    Strong process orientation;
    Excellent oral and written communication required in both English and Romanian;
    Computer Science, Electronics or similar.

    Responsibilities

    Should have outstanding organization and communication skills;
    Ensures that Support Services meet (or exceed) internally prescribed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs);
    Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance;
    Creates a customer-centric culture for all areas of responsibility and the IT department as a whole;
    This position also requires mobility, international travel being necessary;
    Responsible for new employees on-boarding – preparing the workplace, accounts, explaining basic internal company systems and redirecting to pertinent administrators for various access needs;
    Various internal platforms administration;
    Actively involved in all IT related purchases (phones, laptops, desktops, monitors, printers and consumables, servers, upgrades, various software);
    Basic Printers, WAN and LAN maintenance (router configuration, cleaning printers, replacing printer cartridges and clearing paper jams, replacing broken LAN or phone cables or connectors);
    Keep track of and add to internal inventory systems of all new and existent IT equipment.

    Other info

     Headquarters in the heart of the city, at Unirii Square
     Private Medical Subscription
     Daily Catered Lunch
     Our own in-house gym, health & well-being programs
     Bookster subscription & Books corner (online and offline)
     Fun corner: pool, ping pong table, PS4, lots of board games
     Internal & external training
     Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’)
     Extra vacation days with every year inside the company
     Anniversary Gifts
     Fruits Tuesday