IT Helpdesk Officer

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remained a founder-owned private company.

Working knowledge of information technology infrastructure including:

Various operating systems: Windows 10 and MacOS (Linux is a bonus);
Networking: TCP/IP, wired and wireless networks configuration, VPNs;
PC Hardware configuration & diagnostic;
Network peripherals: multi-functional printers, scanners etc;
Networking services and protocols: DHCP, DNS, SMTP, IMAP, Pop3 (nice to have);
Services: Antivirus Software, Windows Active Directory, Office 365 Administration;
Previous Experience with a Service Desk Solution like JIRA/Confluence/LanSweeper will be considered an advantage;
Strong internal customer orientation;
Strong improvement orientation;
Strong process orientation;
Excellent oral and written communication required in both English and Romanian;
Computer Science, Electronics or similar.

Should have outstanding organization and communication skills;
Ensures that Support Services meet (or exceed) internally prescribed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs);
Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance;
Creates a customer-centric culture for all areas of responsibility and the IT department as a whole;
This position also requires mobility, international travel being necessary;
Responsible for new employees on-boarding – preparing the workplace, accounts, explaining basic internal company systems and redirecting to pertinent administrators for various access needs;
Various internal platforms administration;
Actively involved in all IT related purchases (phones, laptops, desktops, monitors, printers and consumables, servers, upgrades, various software);
Basic Printers, WAN and LAN maintenance (router configuration, cleaning printers, replacing printer cartridges and clearing paper jams, replacing broken LAN or phone cables or connectors);
Keep track of and add to internal inventory systems of all new and existent IT equipment.

 Headquarters in the heart of the city, at Unirii Square
 Private Medical Subscription
 Daily Catered Lunch
 Our own in-house gym, health & well-being programs
 Bookster subscription & Books corner (online and offline)
 Fun corner: pool, ping pong table, PS4, lots of board games
 Internal & external training
 Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’)
 Extra vacation days with every year inside the company
 Anniversary Gifts
 Fruits Tuesday