IT Helpdesk - Brasov

CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes company in Forbes Top 500, as well as top European companies.

We offer extensive training sessions and we stand for promoting people from within: more than 90% of out managers started in our company on entry-level positions.
As an employee of CGS you may choose to have a flexible schedule, with the possibility to work full time or part time according to your availability.

We also provide an attractive package (salary, health insurance, performance bonuses, food coupons and other benefits).

Aflati mai multe despre politica de confidențialitate CGS cu privire la prelucrarea datelor dumneavoastra personale : http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf

• Experienta anterioara in domeniul IT si/sau HelpDesk;
• Experienta sau cursuri in domeniul IT;
• Cunostinte de baza in instalare/administrare s.o. MS Windows 7/8, MAC, Linux;
• Cunostinte despre retele (DHCP, DNS, LAN, WAN, Routing/Switching, Intranet, etc.);

Disponibilitate pentru lucru in tura de noapte

• asigurarea de asistenta tehnica la nivel LAN/WAN/PC/ Adaptor/echipament voce, precum si la nivel de aplicatii a utilizatorilor;

• instalarea / reinstalarea / configurare de S.O. precum si de software de aplicatie specific proiectelor;

• documentarea/inregistrarea fiecarui incident in care este implicat se va face respectand procedura de ‘incident reporting’, astfel incat acesta sa poata fi urmarit sau pentru a se gasi si implementa in cel mai scurt timp o solutie finala pentru cazurile in care solutia gasita a fost una temporara;

• suport pentru utilizatori privind modul de folosire a echipamentelor/aplicatiilor/resurselor la care au acces;

• lucreaza in echipa: deptartamentul IT, TL(responsabil de proiect) pentru a identifica/implementa proceduri care sa aduca un plus in ceea ce priveste securitatea/folosirea echipamentelor (pc, adaptor de voce) si/sau aplicatiilor la care au acces utilizatorii.