Level 3 Support for TVs
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Employer: | Global Customer Care Services |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 11.03.2020 |
Remote work: | On-site |
Suntem o companie dinamică și preocupată de a excela în domeniul nostru. Asigurăm servicii de suport tehnic pentru utilizatorii de produse electronice, de comunicatii și electrocasnice. Ne caracterizează entuziasmul, dorința de a oferi servicii ireproșabile și de a avea clienți 100% mulțumiți. Suntem orientați spre oameni și ne dorim să alcătuim o echipă unită și performantă. Suntem parte dintr-o companie care activeaza la nivel global si ne bucuram sa avem ca si colegi oameni interesanti care provin dintr-o multitudine de culturi.
Requirements
Excellent communication skills
Solution oriented and able to solve challenges
Tenacious and results driven
Above average English communication skills
At least 3 years of relevant experience
At least 1 year of experience in working with TVs
Increase personal technical knowledge and stay current with system information, changes and updates
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
Develop and create documentation and support materials for technical support representatives.
Train other staff and stakeholders on technical issues as needed.
Analyze customer cases, identify problems, and develop and implement logical conclusions and effective solutions.
Installation and routine maintenance of TVs, audio and other devices on set.
Maintaining accurate records of all issues with resolution and contact details.
Our group manufactures and sells consumer electronics, such as televisions, white goods, mobile phones and wearables. Our brand portfolio includes BlackBerry, Alcatel, Thomson, Rowa, Palm and TCL.
We, at Global Customer Care Services, offer support for our European customers. We are characterized by enthusiasm and the desire to have 100% satisfied customers. Our company is people-oriented and we wish to form a united and high-performing team. Join us!
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