Infrastructure Tech Support Analyst in Brasov

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Education:
• University graduate in Information Technology / Computer Engineering.
Experience:
• Work experience in IT infrastructure and service delivery is a strong plus.
Knowledge:
• Good knowledge on Support processes;
• Good knowledge on Workstation support;
• Basic understanding of the Network topology & network connectivity (LAN/WAN), switching & routing and Server operations;
• Basic understanding of the voice systems;
• Call logging tools like ServiceNow Remedy, etc.
Skills:
• Technical Skills;
• MCP (Optional) or CCNA (Optional).
Soft Skills:
• Problem Solving Skills;
• Analytical Skills;
• Strong Customer orientation skills;
• Good communication skills;
• Ability to deal with stress of competing priorities and diverging interests within the same immediate time frame; High energy level and be able to effectively work with various cross functional teams;
• Good command of English.

• Planning and designing new platforms and integrating new technologies into existing infrastructure;
• Evaluating new technologies and new releases;
• Conducting cost analysis of newly designed platforms and technologies Focus on Accenture and industry standards, policies and best practices;
• Analyze and assess the impact and risk of low to medium risk changes on production systems;
• Resolve Level1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes;
• Conduct trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent & timely resolution and documentation;
• Deploy standard repeatable build outs;
• Install, configure, patch and maintain appropriate technologies (e.g. servers/databases/network/ storage/software solutions);
• Manage and support backup strategies;
• Analyze system performance indicators and recommend improvement actions;
• Monitor vendors' release notes and plan necessary upgrades and patches as required;
• Assist disaster recovery tests;
• Create and review technical system recovery plans;
• Review the problem management register and identify and implement actions;
• Assess/install/maintain third-party tools;
• Make proactive suggestions for service improvements;
• Demonstrate commitment to Service Excellence;
• Coach less experienced staff in the supported products and best practice for production support.