IoT 2nd line Operations CS/IT

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

• Experience in a multinational environment
• English proficiency (B2-C1)
• A minimum of 3 years technical experience in the following areas: Telecom Core CS, VAS, Unix
• Basic programming skills in UNIX Shell Scripting
• Good understanding of ITIL methodology

• To manage and resolve a high proportion of incidents at 2nd line, without vendor intervention.
• To provide input for planning, assessment, implementation, rollout and preparation of change requests.
• To execute or manage incident, problem and service requests including implementation of workarounds and changes including timely availability of major incident reports for any priority 1 incident and actively driving the implementation of appropriate counter measures.
• To assist in the building of knowledge and skills throughout the team and to work to continuously improve service to customers.
• Managing technical service ramp-up (installation, configuration and coordination of setup tasks) for network platforms
• Delivering operational and technical expertise for feasibilities, including delivery of cost estimations for network application operations activities during service lifecycle, to ensure services can be efficiently integrated into the existing network landscape