Customer Operations Specialist (German & English) #3052723

Employer: HP Inc.
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • IT Hardware
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.11.2019
    Short company description

    At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

    HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
    HP has an impressive portfolio and strong innovation pipeline across areas such as:
    • blended reality technology - our unique Sprout by HP will change the way people do things
    • 3D printing
    • multi-function printing
    • Ink in the office
    • tablets, phablets, notebooks
    • mobile workstations

    We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

    Requirements

    Education and Experience Required:

    First-level university degree or equivalent experience.
    Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

    Knowledge and Skills:

    Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.
    Intermediate understanding of moderately complex internal operational issues.
    Developed problem-solving and analytical skills.
    Broad knowledge of the end-to-end process of sales operations.
    Developing knowledge of local legal compliance issues.
    Demonstrated teamwork and collaboration skills.
    Ability to structure and apply developed organizational skills to manage daily operational issues.

    How will we help your personal and professional development?

    We don’t label you or your performance, we look to help you grow your unique potential
    Trainings, workshops and access to more than 10,000 wisdom nuggets via our learning platform and programs on all key professional and leadership skills you can imagine
    New disruptive technology introductions sessions

    We love our work environment. We think you will too:

    It’s a friendly atmosphere with supportive leaders to bring your creativity to the max
    Work-life balance support including flex-time arrangements and work from home opportunities
    Corporate Social Responsibility initiatives to help you make an impact to communities at large

    Your additional benefits package:

    Medical services subscription
    24 paid holidays
    Lunch tickets
    Other flexible benefits (Medical services for family, Dental Plan, Fitness Programs, Kindergarten)
    Wellness program, Multisport card and free coffee, tea and fruits
    Vendors discount program (Restaurants, cinema, clothing, and other)

    Responsibilities

    The Customer Service Representative/Operations Specialist works within an European, multicultural and fast-moving business environment, supporting the HP Customers/ Partners and Sales Force, within the area of order fulfilment.

    Responsibilities:

    Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.
    Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).
    Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
    Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
    Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
    Represents team as a subject matter expert on internal processes to other functions and organizations.