Support Analyst L1 & L2 Resources & Dematerialization

Hunt Group – a mix of recruitment (executive search and head hunting) and outsourcing activities in industries such as IT, oil&gas, banking, finance and automotive.

- Experience in level 1 and 2 support, user contact
- An advanced level of French and English spoken and written
- Excel knowledge, cross tables
- A first experience of 2 years of support with analysis is necessary
- Have a good relationship spirit and benevolence towards customers
- Know how to set up smartphones and tablets
- Proactive and reactive attitude / Team spirit and desire to learn continuously
- Autonomous and communicative person
- An ability to analyze and synthesize

- Receiving and supporting requests received by email or phone from users f or the applications it manages (Leader Backup) in
French and English
- Opening, tracking and closing a ticket for each request received
- Gives feedback to the client on the assumption and closing of the application and if processing time is required
- Participates in production monitoring committees and/or project committees
- Lifts new user needs back to moA, the trade
- Keeps documentation, mailing lists and application contacts up to date
- Solicits the higher level only in cases where it is not able to respond. Must seek maximum autonomy
- Forms for new applications arriving in the perimeter