Support Analyst L1 & L2 Resources & Dematerialization

Employer: Hunt Recruitment
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 28.02.2020
    Short company description

    Hunt Recruitment este o companie de executive search si head hunting, cu o echipa tanara, pasionata de recrutare. Veti regasi in Hunt partenerul ideal pentru a descoperi ce inseamna un proces de recrutare placut, rapid si prietenos.

    Requirements

    - Experience in level 1 and 2 support, user contact
    - An advanced level of French and English spoken and written
    - Excel knowledge, cross tables
    - A first experience of 2 years of support with analysis is necessary
    - Have a good relationship spirit and benevolence towards customers
    - Know how to set up smartphones and tablets
    - Proactive and reactive attitude / Team spirit and desire to learn continuously
    - Autonomous and communicative person
    - An ability to analyze and synthesize

    Responsibilities

    - Receiving and supporting requests received by email or phone from users f or the applications it manages (Leader Backup) in
    French and English
    - Opening, tracking and closing a ticket for each request received
    - Gives feedback to the client on the assumption and closing of the application and if processing time is required
    - Participates in production monitoring committees and/or project committees
    - Lifts new user needs back to moA, the trade
    - Keeps documentation, mailing lists and application contacts up to date
    - Solicits the higher level only in cases where it is not able to respond. Must seek maximum autonomy
    - Forms for new applications arriving in the perimeter