Customer Logistic Specialist with French

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Angajator: Garrett - Advancing Motion
  • Achizitii - Logistica - Aprovizionare
  • Customer support - Client service
  • Inginerie
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 05.11.2019

    Main responsibilities:
    • Perform daily logistics interface between factory and customers;
    • Receives and resolve all customer requirements, monitors orders;
    • Ensures integration into the computer system of all customer orders (EDI - electronic data interchange, JIT - just in time, e-mail, fax, etc.) products, including new or transferred from other plants;
    • Track and report customer delivery performance indicator for its own portfolio of clients;
    • Define and implement actions to improve the indicator accurately anticipating deliveries to customers (MAPE / BIAS);
    • Check weekly customer demand, ensures that it is consistent with capacity sold and communicates directly to manager the exceeds of any order;
    • Defines and implements actions to improve customer delivery performance indicator for its own portfolio of clients (Ottrau) / performance delivery portal - VOC (Voice of the customer);
    • Tracks and reports daily performance for customers specific portals;
    • Completes reports 8D and 5Whys in portals to customer demand for logistics complaints;
    • Monitors the monthly deliveries and ensure its alignment to the target set in the SIOP;
    • Ensures compliance with daily and weekly delivery plan for its own portfolio of clients;
    • Works with the production department and the logistics to ensure supplies to customers in time;
    • Measures and analyzes daily delivery performance offers solutions for improvement;
    • Develop relationships with clients, defines action plan for improvement, measured by the level of satisfaction (VOC);
    • Follows the delays in deliveries to customers;
    • Optimizes special shipments to customers;
    • Participates in daily meetings and ensures completion of module performance required;
    • Provides support for transfers of production and introduction of new standards in production;
    • Knows and will work with specific planning tools MPS, MRP, sequencer, MP3;
    • Tracks and coordinates internal reference changes as a result of advances in design (dash change; phase in / out pills) so there are no parts that no longer apply;
    • Follow and updated weekly re-billable costs to customers;
    • Follow and updated weekly rates charged to customers and logistics dispute creates / corrects the root cause;
    • Participate in meetings daily logistics;
    • SAP operates in accordance with existing procedures;
    • Meets other tasks received from the higher echelons.
    • Bachelor’s degree
    • Preferably experience in customer service, sales and logistics in the automotive industry.
    • Preferably knowledge and SAP ERP. Communication skills, networking, analysis and teamwork.
    • Good knowledge of English and French
    • Good knowledge of PC (Word, Excel).