Senior Operations System Analyst

We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.

Required Experience:

- Strong behaviors are vital to the success of this role including: Pro-active self-starter / can do attitude with strong work ethic / analytical / able to pre-empt issues before they become problems and are credible in front of executives.
- A mix of Project Skills to improve business operations and BAU skills to maintain and service business operations. Previous experience of PSA Software and BI Software projects is a strong advantage.
- We are looking for solid experience with Business intelligence tools to merge data sets in SQL and perform Data transforms to build Dashboards. We use DOMO and Power BI, but your experience could be with other BI Tools like Qlik, Tableau, etc.
- Highly experienced at improving Data Quality from the point of input, through our systems and into our Business Intelligence tools.
- Highly proficient with MS Excel including advanced features, building and maintaining macros/VBA, SQL, complex formulas and transforms of data flows.
- Communicate effectively with staff inside and outside of Department at all levels in the company across 4 continents including Senior Executives.
- Lives by well executed processes and on time deliverables to internal customers.
- Desire for challenge in an environment that fosters job growth potential and early access to responsibilities.
- Relevant Bachelors degree or equivalent experience in a similar role.
- Background in Project Management.
- Minimum of 5 years of experience in a Systems Specialist role.
- Experience with Power BI/Domo Advantage
- Experience with PSA tools Kimble/OpenAir Advantage
- Experience with SFDC, Netsuite, Workday highly desirable
- Experience with collaboration tools (Asana, Confluence) desirable

This high-profile role bridges Data, Systems and Reporting to generate meaningful Business Insights to our business leaders around the world helping them to improve the performance of our Global Services business.

As a Senior Technical Analyst, you will be holding a key role in the System Analysts team, as part of GS Central Operations group, reporting to the Director of Central Operations. You will be responsible on impact analysis of change requests to our information systems, be the focal point for change requests, defining solutions and data structure frameworks to enable efficient high level and accurate system and reporting usage. You will be defining the required data structure, methodology of usage and reporting infrastructure on existing and new implemented systems.

The Senior Systems Analyst works closely with the IS Applications Teams, Regional Operations, Finance and Resource Managers to drive our data models and infrastructure to produce key Financial and Operational reporting processes, to support globally dispersed Regional Leaders and Project Managers with on demand information through OpenAir PSA Software, Salesforce.com (SFDC), and Business Intelligence through bespoke Power BI / DOMO Dashboards.

Responsibilities and Deliverables:

- Managing fast paced IT/Software projects from end to end to improve our systems and processes. This includes proposing and creating concepts, building requirements and designs, managing tenders, managing vendors, implementation and testing of changes, build of training packs and updating documentation, change management and embedding.
- Participate in the continuous improvement of Data Quality through identification, mapping and proving data at each point in the data flow. Proving calculations and data transforms, improving trust in the end reports and insights we provide to the business.
- Making changes in OpenAir / PSA systems to improve how our Field based Consultants and Project Managers complete timesheets against customer project plans to manage their projects, bill time and expenses, log non billable time such as holidays and sick leave. Improving the reporting capability and flexibility of the system so that Senior Leaders can manager their Businesses through the data and insights that Open Air passes to Domo.
- Making changes in SFDC to allow greater flexibility to our Sales people and improved metrics for our Managers and Senior Leaders to steer the Sales business by.
- Run fast paced projects to create on-demand data analytics by moving out of static excel spreadsheets and into DOMO, our Business Intelligence tool using SQL to provide real time information at the fingertips of our business leaders whenever they need it. We need people who can perform Data Transformations, build and merge new Data Sets from reports out of our various systems.
- Schedule and configure timely reports that allow our Reporting Team to compile monthly and on-demand business insights for Regional Operations enabling the business to monitor, control and improve PL, Sales Pipeline, Resource Utilization and Multi-Project Financials.
- Understand the Finastra Global Services business processes to assist the business users and drive changes.
- Be an expert in using all tools in order to train others, drive improvements and provide quality insights.
- Organize and / or provide training for users of any new tools or processes. Coach new members of the team.
- Write, maintain, and restructure documentation of Global Services data, processes and tools.

Our Mission and Vision:

Our vision is to unlock the potential of people and businesses by creating the #1 open platform for innovation in the world of financial services.

Our mission is the journey we are on to deliver this vision, and we are well underway, having launched FusionFabric.cloud in 2019. Already recognized as a secure, industry-leading cloud platform, we've partnered with the largest and most vibrant partner and developer ecosystems to create a hugely scalable environment that fosters collaboration and rapid innovation for all.

Inside Finastra, our ambition is to be the most loved and inclusive fintech in the world. Our people across the globe are diverse, talented and open. And we are always looking for the most creative and inspiring minds to join the team. Whoever you are, you're welcome at Finastra.

Come and join us - make our home your home and open up the world of finance!