Customer Service Representative - English - Sibiu

Employer: Majorel Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Sibiu
  • Updated at: 13.11.2019
    Short company description

    Majorel este unul dintre principalii furnizori de BPO din întreaga lume. Compania are peste 48.000 de angajați în 28 de țări din întreaga lume, având poziția de lider de piață în Europa, Orientul Mijlociu și Africa, Asia și America. Majorel proiectează și produce soluții personalizate pentru diferite tipuri de business-uri, acoperind o gamă largă de procese comerciale prin oferirea de servicii integrate

    Requirements

    Language: English language B2 C1 level
    Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers. Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details
    Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch)
    IT skills: Knowledge of IT programs as well as fast fingers for typing
    Veteran: Previous experiences in customer support is a big plus

    Responsibilities

    Statistician: The ability to gather data and add data from both the customer and the company
    Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers
    Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data
    Price Reviews: once a ride is completed, a driver has the option to accept the final rate shown in the app or send to price review if he/she believes there is an issue (too high/too low). We review these requests. We confirm either they are correct, email the driver for additional info, or in some cases call the driver.
    Inbound: Receiving calls from drivers or clients in order to provide a quality service. Asking follow-up data, setting up new requests

    Other info

    Attractive rewards and additional performance based bonuses
    Annual fixed bonuses
    Full private medical insurance discounted prices for the dependents of the employee
    Child birth support
    Online library access for passionate book readers
    Health Nutrition: Health and wellness services @ the office
    Various discounts for gym classes other recreational activities
    Free development training, for both personal and professional purpose, via our E-Learning platform
    Multicultural and enthusiastic work environment
    Access to the companys cultural events including well-known festivals in Romania
    Lunch vouchers