Senior Principal, Client Delivery Management - TCM and Corporate Banking

We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.

The Required Skills, Knowledge Experience:
- Minimum of 10 years experience in client/customer facing roles
- Strong service delivery, time, project and priority management skills
- Experience managing critical and complex customer situations or incidents
- Strong mix of technical experience and strategic business acumen
- Broad and deep technology and process knowledge and the ability to provide solution leadership for the assigned LOB

What will you contribute?
As a key member of the CIO leadership team, you will be the single point of accountability for all IT services provided to Finastras Treasury Capital Markets and Corporate Banking organization. This position is also the single point of contact and escalation for those lines of business into the Information Technology organization. Your focus will be on understanding the goals challenges of these LOBs and ensuring IT delivers fit-for-purpose services and solutions.

The Job Description/Responsibilities:
- Partner with key leaders of Finastras Treasury Capital Markets and Corporate Banking organization to understand their Technology needs and collaboratively develop Technology strategy
- Serve as Single Point of Accountability (SPOA) for all IT Services provided to this area.
- Serve as Single Point of Contact (SPOC) for IT services and escalations
- Track and communicate the performance of all IT services delivered, from projects to daily operations
- Recommend, deliver and support technologies and services that meet current needs, and evolve strategies to meet future needs
- Drive process improvement to support delivery excellence
- Assist IT with prioritizing incoming workload and effective utilization of resources assigned to LOB projects
- Applies broad industry expertise to drive financial and operational performance
- Requires comprehensive understanding of internal and industry standards, as well as of the changing business environment
- Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment
- Sets technical/professional standards around which the organization will operate beyond the function itself
- Leads large and complex multiple teams focused on the execution of significant operating plans
- Leadership complexity is typically characterized by the diversity of activities, scale of investment decisions and/or global reach
- Develops and executes own strategy to achieve key business objectives
- Directs and sets business, technical and operating standards for areas managed

Our Mission and Vision:

Our vision is to unlock the potential of people and businesses by creating the #1 open platform for innovation in the world of financial services.

Our mission is the journey we are on to deliver this vision, and we are well underway, having launched FusionFabric.cloud in 2019. Already recognized as a secure, industry-leading cloud platform, we`ve partnered with the largest and most vibrant partner and developer ecosystems to create a hugely scalable environment that fosters collaboration and rapid innovation for all.

Inside Finastra, our ambition is to be the most loved and inclusive fintech in the world. Our people across the globe are diverse, talented and open. And we are always looking for the most creative and inspiring minds to join the team. Whoever you are, you're welcome at Finastra.

Come and join us - make our home your home and open up the world of finance!