Service Delivery Team Leader with English for HR Deal

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Bachelor degree
Fluent in English (C1)

Other language: French, Russian, Spanish, Italian, Czech-would be an advantage

Demonstrated expertise in process area

Good client handling skills

Advanced written and verbal communication skills; manages internal and external/client communications with individuals at all levels.

Excellent problem solving and analysis skills

Self-motivated, positive attitude and approach

Strong organization skills, attention to detail and follow through to resolve any outstanding issues

Strong time management skills

Ability to implement business solutions addressing specific needs of functional area or process, by researching Best Practices

Ability to set and strive to achieve specific, measurable, and challenging goals.

Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager

Typically 3 to 5 years work experience preferably with previous managerial experience;

Previous experience in business process area e.g. HR, Billing, Payments, Collections, preferably in an operations environment.

Update and maintain various systems/tools per standard process documentation.
Execute transactions without minimal direction, enter data and retrieve information from group specific system( all new hires might require some direction initially).
Audit own data entry for accuracy and make required corrections.
Conduct data verification.
Respond to various requests for information, as needed. Escalate to supervisor as appropriate.
File, archive and retrieve documents (paper-based and electronic) using filing standards.
Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation.
Respond to information requests by searching, summarizing research results and compiling in requested format.
May coordinate the work of a small team in areas of high volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies.
Follow established policies, procedures and methods.
May serve as technical and functional resource or super users to other team members.
Participate in process improvement initiatives or special projects as assigned.
Meet established goals and objectives.
Become a subject matter expert for complex processes.
Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis.
Assist in audit preparation and proceedings for both internal and external auditors

Become a subject matter expert for complex processes.
Document all new learning(s) or change in processes in the standard format and seek relevant approvals.
Update and maintain various systems/tools per standard process documentation.
May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies.


Execute transactions with minimal direction, enter data and retrieve information from group-specific system (all new hires might require some direction initially).
Respond to information requests by searching, summarizing research results and compiling in requested format; escalate to supervisor as appropriate.
File, archive and retrieve documents (paper-based and electronic) using filing standards.
Produce standard correspondence by following existing templates, adhering to client formatting and quality standards; proof read and edit work for syntax, grammar and punctuation.
Conduct data verification; audit own data entry for accuracy and make required corrections. Assist in audit preparation and proceedings for both internal and external auditors.

Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team.
Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately.
May perform data entry or other client related tasks in various systems, as required.
Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities.
Perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency.
Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases
Ensure completion of time and expense reports for self and team members per policies. Maintain accurate records for chargeable time to client projects.
Prepare, analyze and interpret complex reports/information and formulate conclusions.
Ensure that all of the client responsibilities occur in accordance with the Statement of Work and Service Level Agreement with client(s) .
Act as technical and functional resource and Subject Matter Expert for team members, peers and/or clients as assigned.
May be accountable for ongoing management of effective client service relationship in one area of the business, by acting as main point of contact for senior client representatives.

- Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
- Opportunity to practice English with native speakers;
- Access to a global network of knowledge and resources;
- Extensive training through a variety of methods online, classroom, etc;
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
- An experienced Career Counselor to guide you and check on your progress;
- Interesting and challenging work for the worlds leading companies our clients;
- Professional growth opportunities that recognize individual contributions and performance;
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.