Service Desk Analyst with Italian

Hunt Group – a mix of recruitment (executive search and head hunting) and outsourcing activities in industries such as IT, oil&gas, banking, finance and automotive.

- 3+ years of customer service in a multinational environment
- Good understanding of Microsoft Windows core technologies is essential
- Working knowledge of the ITIL / ITSM methodologies
- Fluent in Italian
- Good English communication skills
- Ability to focus and prioritize

- Work as a first point of contact first line investigation and diagnosis of incidents reported prior to referral
- Ensure the best possible performance, quality, and responsiveness of the application
- Receive tickets by telephone, email and the Remedy call management system
- Record every request for support into the Remedy call management system
- Proactively monitor the progress of each request and escalate when required
- Proactively work and undertake any other duties as may be required by management staff on an ad-hoc basis
- Ensure that co-ordination and communication between the Service Desk and the technical support teams are being maintained in system critical situations

Schedule: 5:30 AM 2:30 PM; 10 AM 7:30 PM