Support Engineer

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Employer: Spearhead Systems
Domain:
  • IT Hardware
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 14.11.2019
    Remote work: On-site
    Short company description

    Requirements

    - Experience in the delivery of technical support services and consulting
    - Experience in administration of complex systems (operating environments, clusters, distributed systems, cloud, etc.)
    - Experience and knowledge in operating and administering Linux and Windows environments
    - Experience and knowledge of TCP/IP protocols (routing, switching, bonding and firewalls)
    - Experience and knowledge of hardware (Servers, storage and their underlying components. Able to discuss about architectures and to implement them
    - Experience and knowledge of common infrastructure services (DHCP, DNS, SMTP/IMAP) and securing these (DNSSEC, TLS, etc.)
    - Experience in scripting (bash, python). Programming full applications represents an advantage
    - Knowledge in reading, interpreting documentation and operating manuals for complex IT systems (distributed systems, large scale clusters/grids and clouds)
    - Advanced English skills (reading, writing and speaking)
    - Passion for automation and getting things done right

    Responsibilities

    - Administration of Linux/UNIX and occasional Windows server environments
    - Racking, stacking and cabling of servers, storage and data-center equipment (hardware delivery services)
    - Taking ownership of customer issues and seeing problems through to resolution
    - Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
    - Following procedures for escalation
    - Creating scripts for automation purposes, migrations and other ad-hoc requests
    - Creating runbooks and playbooks for diverse automation scenarios
    - Monitoring, implementing and operating diverse CI/CD pipelines for internal use and customers (git know-how is essential)
    - Design, operate and maintain (troubleshoot) modern web architectures (n tier/web, caching, databases, microservices, etc.)
    - Monitoring proactively customer infrastructures and preventing problems before they arise (weve got your back here with the best IT monitoring tool around)
    - Managing and operating our customers IT infrastructures (managed services)
    - Help operate the spearhead.cloud (delivery of IaaS to a global customer base)
    - Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton
    - Install, configure and operate networking equipment (firewalls, routers and switches, security appliances)

    Other info

    We offer (besides monthly salary):
    - Meal tickets,
    - Bonuses from successfully implemented projects
    - Medical insurance
    - Opportunities to grow and learn top technologies
    - The office is in a quiet location - subway access and public transport
    - Young, creative and enthusiastic working environment.
    - The world best coffee

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