Support Engineer
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Employer: | Spearhead Systems |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 14.11.2019 |
Remote work: | On-site |
Requirements
- Experience in the delivery of technical support services and consulting
- Experience in administration of complex systems (operating environments, clusters, distributed systems, cloud, etc.)
- Experience and knowledge in operating and administering Linux and Windows environments
- Experience and knowledge of TCP/IP protocols (routing, switching, bonding and firewalls)
- Experience and knowledge of hardware (Servers, storage and their underlying components. Able to discuss about architectures and to implement them
- Experience and knowledge of common infrastructure services (DHCP, DNS, SMTP/IMAP) and securing these (DNSSEC, TLS, etc.)
- Experience in scripting (bash, python). Programming full applications represents an advantage
- Knowledge in reading, interpreting documentation and operating manuals for complex IT systems (distributed systems, large scale clusters/grids and clouds)
- Advanced English skills (reading, writing and speaking)
- Passion for automation and getting things done right
- Administration of Linux/UNIX and occasional Windows server environments
- Racking, stacking and cabling of servers, storage and data-center equipment (hardware delivery services)
- Taking ownership of customer issues and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following procedures for escalation
- Creating scripts for automation purposes, migrations and other ad-hoc requests
- Creating runbooks and playbooks for diverse automation scenarios
- Monitoring, implementing and operating diverse CI/CD pipelines for internal use and customers (git know-how is essential)
- Design, operate and maintain (troubleshoot) modern web architectures (n tier/web, caching, databases, microservices, etc.)
- Monitoring proactively customer infrastructures and preventing problems before they arise (weve got your back here with the best IT monitoring tool around)
- Managing and operating our customers IT infrastructures (managed services)
- Help operate the spearhead.cloud (delivery of IaaS to a global customer base)
- Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton
- Install, configure and operate networking equipment (firewalls, routers and switches, security appliances)
We offer (besides monthly salary):
- Meal tickets,
- Bonuses from successfully implemented projects
- Medical insurance
- Opportunities to grow and learn top technologies
- The office is in a quiet location - subway access and public transport
- Young, creative and enthusiastic working environment.
- The world best coffee
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