Trip Advisor with German-English

With some of the world’s biggest and most well-known brands as our clients, chances are you’ve already interacted with Concentrix!  Whether you’re buying a pair of jeans online, or calling tech support about your new headphones, we’re behind the scenes making the customer experience smoother. But we do more than just customer service! Concentrix helps clients with everything from consulting and technology services to analytics and insights.

Concentrix. A passionate company powered by passionate people.

As a Travel Advisor, you will be the first point of contact for the customer, responding to the various incoming requests and solving the emerging issues using telephone and e-mail, and you will be responsible for the following:

Provide assistance via telephone and e-mail regarding the platform
Listen carefully and understand customer needs
Building a good relationship with the customer
Participate in activities and meetings to improve service quality and customer satisfaction

Excellent level of German and English, both spoken and written (minimum B2)
Good use of PC and online browsing
Customer orientation and attention to detail
High problem-solving capacity
Excellent communication skills
Previous experience in customer service will be considered a plus

A very competitive salary
Performance bonuses and rewords
Training and development programs
Additional bonuses for Easter and Christmas
Incentives for sports activities and equipment
Coverage of transport costs
Meal tickets
Medical services
A very dynamic and international work environment with plenty of career opportunities
Social activities, events and celebrations.