Global Service Desk Analyst, Global IT

Acest job nu mai este activ!

Vezi toate job-urile Oracle active.

Vezi toate job-urile Global Service Desk Analyst, Global IT active pe

Vezi toate job-urile in Customer support - Client service active pe

Vezi toate job-urile in IT Hardware active pe

Vezi toate job-urile in IT Software active pe

Angajator: Oracle
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 13.11.2019
    Scurta descriere a companiei

    Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
    Our mission is to transform our world for the better through innovative technologies.


    You will provide Level 1 IT support to the Oracle employees, involving resolution of complex incidents, quality assurance and customer escalations.

    Assessment and resolution of interruptions or reductions of IT services
    Analysis, validation and documentation as part of incident management lifecycle
    Follow standard practices and procedures to identify potential system issues and escalate them if required
    Provide feedback on support delivered and current processes and procedures
    Attendance at various meetings as needed
    Communication within different levels of a business
    Other duties as assigned


    Minimum of 1 year work experience in technical customer support area, preferably in a corporate environment
    Excellent written and spoken English, other languages advantageous
    Ability to do shift and weekend work
    Proven ability to solve complex issues
    Demonstrated ability to effectively manage routine and complex engagements simultaneously, producing consistently high quality results.
    Ability to make clear decisions and deal with stressful situations