Business Analyst Cloud Renewal Admin Team

Angajator: Oracle
Domeniu:
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 11.11.2019
    Scurta descriere a companiei

    Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
    Our mission is to transform our world for the better through innovative technologies.

    Cerinte

    Overall: Supporting Cloud renewals from an end to end processes perspective and providing effective and efficient support to drive Cloud growth globally.

    The role of Business Analyst Cloud Renewal Admin team is to enable the smooth and efficient processing and management of Cloud transactions as they progress through the stages of the end to end sales process. As a result, the velocity of the Cloud business will significantly improve and Sales will be able to focus more of their energy and effort selling Cloud to our customers.

    The Cloud Renewal Admin Business Analyst will report to the Cloud Renewal Admin Manager and will manage key support projects and initiatives that include but are not limited to:


    RESPONSIBILITIES:
    Act as knowledge expert in all Cloud end to end processes and systems
    Act as lead in Cloud renewal preparation
    Act as a bridge between the sales team and various other supporting functions (GSCO, Deal Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices, Revenue Recognition, Incentive Compensation, etc)
    Undertake admin responsibilities as required by Global Cloud Ops
    Proactively screen deals for roadblocks and track deal progress
    Assist in the escalation of critical deals as required (through various back office functions and processes)
    Integrate with sales team and sales management to gain understanding of business priorities and challenges
    Support acquisition integration in Cloud
    Support new application roll outs.
    Meet Global Cloud Ops KPIs and targets
    Undertake other reporting projects as required

    Responsabilitati

    Skills:
    Good self organization, multi tasking ability, flexibility
    Flexibility to working in shifts
    Quality and efficiency oriented, even under pressure
    Attention to detail, methodical and accurate
    Excellent communication skills
    Excellent English skills, particularly writing, consistency, organization and standardization of terms and language
    Proactive, team player
    Positive and Can Do Attitude
    Results oriented
    Good PC knowledge, especially Excel
    Problem solving ability
    Professional customer handling
    Business experience: commercial education
    Desired Competencies:
    Additional European languages
    Experience in sales environment