Sales Support - Junior Business Analyst -Contractor Role

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Employer: Oracle
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 10.11.2019
    Short company description

    Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
    Our mission is to transform our world for the better through innovative technologies.


    1-2-year experience in contracts and/or sales support, customer support, preferably in IT,
    Highschool and preferably finalized university studies
    1 or more European languages

    Sales affinity including competitiveness, customer care, win-win attitude
    Excellent communication skills, verbal and written, in English
    Ability to deliver quality and efficiency in a high pressured, dynamic and challenging environment
    Energetic and dynamic team player, with positive and Can Do attitude
    Good self-organization, multi-tasking ability, flexibility
    Excellent problem solving and results orientated skills
    Strong presentation skills and the ability to present complex concepts over the phone and/or larger audiences
    Good PC knowledge, esp. in Word/Excel


    Job Description:

    Sales Support Representative will be responsible for providing first line support to OD Sales/Tech Field Sales for the entire sales process, to ensure the deal fulfillment and customer satisfaction, while keeping the Sales Organization updated with all process and tools enhancements. He/she will also act as a main point of contact between the Sales Organization and other divisions such as Deal Management, AR, Collections, Credit Team, Order Admin, as to ensure the deal fulfillment and will create and drive complete training packages, being responsible for enabling the sales representatives into Oracles internal Business Practices, policies, tools and processes.

    Roles and Responsibilities:
    Integrate with Sales teams to gain understanding of business priorities and challenges and provide first line Business Practices support to ensure the deal fulfillment
    Drive implementation of new processes or process enhancement
    Advise sales reps on appropriate approvals and justifications
    Advise and coordinate with other teams on Migrations, Invoicing, Royalties Collection, Burndown reporting
    Provide training on all new BP initiatives including Independent Software Vendor OD advisory
    Support Sales New Hire onboarding with appropriate process, policy and tools training
    Act as a bridge between the sales team and various other functions in the Sales Processes (Operations, Deal Management, AR, Collections, Credit Team, Order Admin, Fulfilment, etc.)
    Draft non-standard sales quotations as required
    Support sales reps to submit clean order packs
    Assist in tracking the progress of deals
    Assist in the escalation of critical deals as required (through various back office functions and processes)
    Build maintain a thorough understanding and knowledge of all sales processes
    Support Global Sales Operations in the successful adoption of new tools and process