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Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.
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Proficiency in English
Graduate higher education
Overall professional experience in a people management role of at least 1 year
In-depth PC knowledge - Microsoft applications (especially Outlook, Excel, Word, Internet Explorer)
Experience in contract management, phone support or microcomputer industry
Experience in working with SAP
Attention to the quality of details is a must, including the ability to clearly document the work done and to manage high volumes of work in a precise manner
Leadership and People Skills
Initiative and Creative Thinking
Assertiveness and Goal Orientation
Coordinates the teams that provide customer support to the client
Manages and is responsible for the month closing and quarter closing activities in accordance to the agreed standards
Manages the performance indicators and ensures the legal compliance of delivering the objectives.
Point of contact for escalations coming both from internal and external customers
Supports the Project Manager teams in sustaining the process changes and improving the coordinated business segment.
Is responsible for the KPIs (performance indicators) of the coordinated teams within the MPS department
Implements process changes agreed at process/company level
Prepares the job description and the development plan for the team members; manages performance appraisals; makes proposals for team development/promotions/succession plan, etc.; defines the
Sensitivity: Internal Restricted
standards and rules of the team; initiates and elaborates specific policies in relation to working with the client and in relation to the activity/process management etc.
Working with other managers on various business related issues including performance management, organizational strategy, planning and sustaining new initiatives, etc
Provides guidance to the team members in relation to high complexity processes/programs
Identifies areas of improvement and sets action plans; leads projects and initiatives at regional and global level
Ensures that the employees understand all HR programs that might have an impact on them
Manage conflicts at the team/process level, especially the ones related to organizational issues
Constantly motivates the team to perform to the fullest and to positively address the challenges, encouraging teamwork
Ensures that the employees participate in all the compulsory trainings
Ensures that the transfer of activities/responsibilities are well planned and implemented
Collaborates with the performance monitoring team: resource management, task balance, anticipation of any problem that may affect tasks, performance measurement, etc.
Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
Great career opportunity with a leading international outsourcing company
Opportunity of personal development in a multinational working environment
Competitive salary with attractive set of social benefits
Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location
Access to a variety of benefits available through a flexible package that can be customized depending on each employees needs
Personal and professional development through a variety of training programs (hard/soft skills)