Group Leader

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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Requirements:

Proficiency in English
Graduate higher education
Overall professional experience in a people management role of at least 1 year
In-depth PC knowledge - Microsoft applications (especially Outlook, Excel, Word, Internet Explorer)
Experience in contract management, phone support or microcomputer industry
Experience in working with SAP
Attention to the quality of details is a must, including the ability to clearly document the work done and to manage high volumes of work in a precise manner
Leadership and People Skills
Communication Skills
Analytical Skills
Initiative and Creative Thinking
Reporting
Assertiveness and Goal Orientation

Responsibilities:

Coordinates the teams that provide customer support to the client
 Manages and is responsible for the month closing and quarter closing activities in accordance to the agreed standards
 Manages the performance indicators and ensures the legal compliance of delivering the objectives.
 Point of contact for escalations coming both from internal and external customers
 Supports the Project Manager teams in sustaining the process changes and improving the coordinated business segment.
 Is responsible for the KPIs (performance indicators) of the coordinated teams within the MPS department
 Implements process changes agreed at process/company level
 Prepares the job description and the development plan for the team members; manages performance appraisals; makes proposals for team development/promotions/succession plan, etc.; defines the
Sensitivity: Internal Restricted
standards and rules of the team; initiates and elaborates specific policies in relation to working with the client and in relation to the activity/process management etc.
 Working with other managers on various business related issues including performance management, organizational strategy, planning and sustaining new initiatives, etc
 Provides guidance to the team members in relation to high complexity processes/programs
 Identifies areas of improvement and sets action plans; leads projects and initiatives at regional and global level
 Ensures that the employees understand all HR programs that might have an impact on them
 Manage conflicts at the team/process level, especially the ones related to organizational issues
 Constantly motivates the team to perform to the fullest and to positively address the challenges, encouraging teamwork
 Ensures that the employees participate in all the compulsory trainings
 Ensures that the transfer of activities/responsibilities are well planned and implemented
 Collaborates with the performance monitoring team: resource management, task balance, anticipation of any problem that may affect tasks, performance measurement, etc.

Benefits:

Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
Great career opportunity with a leading international outsourcing company
Opportunity of personal development in a multinational working environment
Competitive salary with attractive set of social benefits
Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location
Access to a variety of benefits available through a flexible package that can be customized depending on each employees needs
Personal and professional development through a variety of training programs (hard/soft skills)