Group Leader

Angajator: Wipro Digital Operations and Platforms
Domeniu:
  • Achizitii - Logistica - Aprovizionare
  • Tip job: full-time
    Nivel job: peste 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 15.10.2019
    Scurta descriere a companiei

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Cerinte

    Requirements:

    Proficiency in English
    Graduate higher education
    Overall professional experience in a people management role of at least 1 year
    In-depth PC knowledge - Microsoft applications (especially Outlook, Excel, Word, Internet Explorer)
    Experience in contract management, phone support or microcomputer industry
    Experience in working with SAP
    Attention to the quality of details is a must, including the ability to clearly document the work done and to manage high volumes of work in a precise manner
    Leadership and People Skills
    Communication Skills
    Analytical Skills
    Initiative and Creative Thinking
    Reporting
    Assertiveness and Goal Orientation




    Responsabilitati

    Responsibilities:

    Coordinates the teams that provide customer support to the client
     Manages and is responsible for the month closing and quarter closing activities in accordance to the agreed standards
     Manages the performance indicators and ensures the legal compliance of delivering the objectives.
     Point of contact for escalations coming both from internal and external customers
     Supports the Project Manager teams in sustaining the process changes and improving the coordinated business segment.
     Is responsible for the KPIs (performance indicators) of the coordinated teams within the MPS department
     Implements process changes agreed at process/company level
     Prepares the job description and the development plan for the team members; manages performance appraisals; makes proposals for team development/promotions/succession plan, etc.; defines the
    Sensitivity: Internal Restricted
    standards and rules of the team; initiates and elaborates specific policies in relation to working with the client and in relation to the activity/process management etc.
     Working with other managers on various business related issues including performance management, organizational strategy, planning and sustaining new initiatives, etc
     Provides guidance to the team members in relation to high complexity processes/programs
     Identifies areas of improvement and sets action plans; leads projects and initiatives at regional and global level
     Ensures that the employees understand all HR programs that might have an impact on them
     Manage conflicts at the team/process level, especially the ones related to organizational issues
     Constantly motivates the team to perform to the fullest and to positively address the challenges, encouraging teamwork
     Ensures that the employees participate in all the compulsory trainings
     Ensures that the transfer of activities/responsibilities are well planned and implemented
     Collaborates with the performance monitoring team: resource management, task balance, anticipation of any problem that may affect tasks, performance measurement, etc.

    Alte informatii

    Benefits:

    Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
    Great career opportunity with a leading international outsourcing company
    Opportunity of personal development in a multinational working environment
    Competitive salary with attractive set of social benefits
    Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location
    Access to a variety of benefits available through a flexible package that can be customized depending on each employees needs
    Personal and professional development through a variety of training programs (hard/soft skills)