Senior Cashback Analyst with English, German or French

Angajator: Samsung Electronics Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 15.10.2019
    Scurta descriere a companiei

    For over 70 years, Samsung Group has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels and more. Our flagship company, Samsung Electronics, leads the global market in high-tech electronics manufacturing and digital media.

    Cerinte

    Your profile:

    Previous experience in Client Support / back-office
    Proficiency in French/ German and English
    Excellent eye for details and curiosity to investigate
    Flexibility / adaptability to cope with a dynamic working environment and a new project setup
    Customer orientation and great communication skills to interact with a variety of clients
    Experience with assisting customers remotely
    Demonstrated ability to independently solve problems and to work effectively as part of a team
    Good Excel skills
    Previous experience with SAP and CRM systems is a plus
    Experience in writing and documenting processes as well as work procedures is a plus

    Responsabilitati

    In this role, you will mainly be responsible for the following activities:

    Be part of the transition team and develop standard operating procedures
    Collaborate with different stakeholders to ensure timely completion of project deliverables
    Perform a series of pre-defined checks over the documents submitted by Samsung customers
    Document and evaluate customer submissions for cashback requests
    Create claims and process payments
    Act as escalation point for complex issues
    Take ownership of customers issues and follow problems through to resolution
    Create and deliver various types of reports

    Alte informatii

    Please note that this job will be on an outsourced contract - 2 years