Senior Cashback Analyst with English, German or French
Acest job nu mai este activ!Vezi toate job-urile Samsung Electronics Romania (SSC) active.Vezi toate job-urile Senior Cashback Analyst with English, German or French active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Samsung Electronics Romania (SSC) |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 18.12.2019 |
Remote work: | On-site |
For over 70 years, Samsung Group has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels and more. Our flagship company, Samsung Electronics, leads the global market in high-tech electronics manufacturing and digital media.
Cerinte
Your profile:
Previous experience in Client Support / back-office
Proficiency in French/ German and English
Excellent eye for details and curiosity to investigate
Flexibility / adaptability to cope with a dynamic working environment and a new project setup
Customer orientation and great communication skills to interact with a variety of clients
Experience with assisting customers remotely
Demonstrated ability to independently solve problems and to work effectively as part of a team
Good Excel skills
Previous experience with SAP and CRM systems is a plus
Experience in writing and documenting processes as well as work procedures is a plus
In this role, you will mainly be responsible for the following activities:
Be part of the transition team and develop standard operating procedures
Collaborate with different stakeholders to ensure timely completion of project deliverables
Perform a series of pre-defined checks over the documents submitted by Samsung customers
Document and evaluate customer submissions for cashback requests
Create claims and process payments
Act as escalation point for complex issues
Take ownership of customers issues and follow problems through to resolution
Create and deliver various types of reports
Please note that this job will be on an outsourced contract - 2 years
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