Spare Parts Delivery Specialist with German or French

Employer: Huawei Enterprise Romania GSC
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.10.2019
    Short company description

    Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.

    In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.

    Requirements

    - Educational background: bachelor's degree or above in areas such as Logistics Management, Enterprise Management, International Business or Economics related majors/ Telecommunications, Computers and Electronics;
    - Work experience: at least 1 year in logistics management or warehouse management would be considered an advantage;
    - Fluency in English and German or French;
    - Good communication skills;
    - Strong goal-orientation;
    - High attention to details;
    - Good skills in Microsoft Excel are mandatory;
    - Familiarity with the spare parts business processes are considered an advantage;
    - International law/ trade/ tax economics knowledge is considered an advantage.

    Responsibilities

    - Handling the spare parts service applications requested by customers/ engineers;
    - Following the service process and trace the logistics status until the service is fulfilled;
    - Performing system operations such as dispatching the parts in the working platforms, ensuring the Huawei spare parts system is updated with the outbound and inbound operation by LSP (logical service provider) based on delivery;
    - Constantly updating the data related to local warehouses location and contact persons by maintaining a close cooperation with the local spare parts team;
    - Keeping clear records of all inbound outbound parts, coordinating stocktaking every quarter to assure account accuracy;
    - Arranging with customers and engineers to return faulty parts back in time;
    - Providing feedback upon request based on the weekly/monthly activity of delivery;
    - Assuring the KPIs are achieved and the activities are followed end-to-end;
    - Assisting local Spare Part manager to finalize the service parts operation process, warehouse management and account system, assuring a smooth logistics channel and prompt parts delivery and returns;
    - Arranging the domestics and international logistics for the spare parts service in Europe region;
    - Performing DOA/ Claim request follow-ups;
    - In charge of onsite service arrangement and of assisting ASP KPI management.

    Other info

    Offer:
    - Motivational salary package and annual performance bonus;
    - Gym discounts;
    - Private Medical Insurance;
    - Paid 4 hours leave per month;
    - Flexible work schedule;
    - Opportunity to work on shifts;
    - Weekly fruit day;
    - Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    - Life time learning environment and tools;

    Only suitable candidates will be contacted!


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