Incident Management with German

Angajator: I.FUTURE
  • Altele
  • Customer support - Client service
  • Management - Consultanta
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 05.04.2020

    Incident management is considered to be much more than just the analysis of perceived threats and hazards towards an organization in order to work out the risk of that event occurring, and therefore the ability of that organization to conduct business as usual activities during the incident. An important part of risk management process and business resilience planning that Incident management is a real time physical activity.

    Perfect Candidate:

    • Fluency in German and English, both written & spoken;
    • Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
    • Verbal and written communication skills;
    • Active listening skills;
    • Detail-oriented and analytical;
    • Positive ‘can-do’ approach;
    • Problem solving and analysis;
    • Customer service orientation.

    Main Activities:

    • Responds to the incidents/issues reported by Customer predominantly through Voice
    Interaction and also through email, chat & remote support.
    • Identifies, investigate and diagnoses the issue and take necessary action to resolve or
    assign the issue to the right assignment group.
    • Follows the incident life cycle as defined by process: logging the incident with proper
    priority, categorization and documentation, performs follow up on all necessary incidents
    as defied in process with customer to ensure timely closure


    • Attractive benefits package including coverage of public transportation, private medical
    services, private pension, life insurance, gym subscription or medical services for a
    member of the family, meal vouchers for each working day, interactive library
    • Access to a global network of knowledge and resources;
    • Extensive training through a variety of methods – online, classroom;
    • Opportunities to develop your skills and gain valuable practical experience in your field of
    expertise, and to develop skills in other industries;
    • An experienced Career Counselor to guide you and check on your progress;
    • Interesting and challenging work for the world’s leading companies – our clients;
    • Professional growth opportunities that recognize individual contributions and
    • A flexible approach that allows an appropriate work/life balance, where fun outings,
    sports activities and volunteering initiatives are part of our regular day-to-day life;