Hardware Specialist

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Angajator: Gracel HR
  • IT Hardware
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 12.12.2019
    Scurta descriere a companiei

    Gracel Business Solutions is a Brasov based recruitment agency. Our services include Executive search, White-collar technical recruitment, Recruitment for service providers and HR consulting. Most of our clients are multinational companies, both manufacturers and service providers


    - Education: high school education in IT;
    - It is necessary at least 3-4 years of experience in the same or similar role;
    - Strong technical skills - experience with printer/copier service;
    - Very good presentation and communication;
    - Customer focus;
    - Team worker ability;
    - Attitude to travel frequently through the country;
    - Excellent English level required;
    - Good problem solver.


    The HS is responsible for technical support and training to technicians of our service providers. He is responsible also for pre-sales support and for review with service providers.

    Specific duties will split as following and will include:

    - Product technical support by remote;
    - Deliver Training to the service partners and channel partners;
    - Deliver customize training for customers- first level training, help desk, diagnosis;
    - Provide to the Service Partner, Channel Service Partners hardware second level support, including supplies, print quality, etc;
    - Provide phone and email technical support on hw products within service life;
    - Log a Call in Siebel to escalate the case to the third level group;
    - Analyze the cause of technical problems and find solutions and implementations;
    - Analyze and document field solutions;
    - Pre-sales support to Sales Rep. regarding tenders (PIF analyze, different product specification, features, etc.);
    - Customer visits for demo presentations or installations;
    - Post-sales support to Sales Rep. regarding tender for LA, MPS, and BAU (installation, configuration, compatibility, etc.);
    - Manage rollout of installation and test configuration;
    - Manage and create SHI (Special Handling Instructions) for customers;
    - Periodic technical review to the customers (ASP-BSD) for technical info, problem escalation, upgrade info and new certification;
    - Periodic technical review with service partners regarding the quality of service, technical problems and pending actions;
    - Support od admin (Budapest) regarding analyze and approval of escalation and requests by BSD for customer damage and normal request of spare parts.