Collection with Italian
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Hays is the leading global specialist recruitment group placing professional candidates in permanent, temporary and interim positions. We operate across the private and public sectors offering tailor-made contingency recruitment services, executive search, Recruitment Process Outsourcing (RPO) and Talent Management Solutions.Cerinte
Education And Experience Required:
First level university degree with a focus in business or economics recommended or equivalent experience.
Typically 3-5 years of experience in collection.
Knowledge And Skills
Written and verbal communication, negotiation, and conflict resolution skills.
Advanced English and Italian Skills
Problem solving skills.
Dispute management process understanding
Optimizes the conversion of revenue into cash by determining appropriate credit levels and effectively managing the assigned customer accounts receivables portfolio
Analyzes the financial condition of customers to determine the correct credit limit and risk rating
Manages assigned work through the effective use of the credit, collection and cash allocation systems and through strict adherence to prescribed processes
Ensures customer payments are collected in a timely manner in accordance with the agreed customer payment terms by adopting the most effective method of collection
Proactively resolves issues and disputes that prevent or delay customer payment by engaging positively with internal teams and the customer to reach swift resolution and payment